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Posted by lturkowski
Henagon

msra.exe bad image error citing tv_x64.dll Windows 10 1903

We use TeamViewer to remote to a computer offsite and then use Windows Remote Assistance to help staff at that remote site as we don't have TeamViewer installed on all computers.  Prior to installing Windows 10 1903 we had no issue using remote assistance.  Since updating to 1903, windows remote assistance no longer works.  Receive msra.exe bad image error noting C:\Program Files (x86)\TeamViewer\tv_x64.dll is not designed to run on windows or contains an error.  We receive no errors with RDP only MSRA

I've uninstalled/reinstalled TeamViewer and still receive the error.  Has anyone else seen this issue or know of a solution. 

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: msra.exe bad image error citing tv_x64.dll Windows 10 1903

Hi all,

One option might be to disable the hooks for TeamViewer with the following registry key:

https://teamviewer.box.com/s/juoj3g1wlrng1pbwomixixaietekp6h6

Please restart the TeamViewer service after importing the key.

Cheers,

 

Julia
Senior Support Engineer - 2nd level Support
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4 Replies
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Posted by TeamViewer Staff
TeamViewer Staff

Re: msra.exe bad image error citing tv_x64.dll Windows 10 1903

Hi @lturkowski 

I forward this to our development and will get back to you as soon as I received an answer :)

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by Team_V
Photon

Re: msra.exe bad image error citing tv_x64.dll Windows 10 1903

We found that disabling UAC was causing this issue in v1903. We had a GPO/policy in place that set the following key:

:: DISABLE UAC
reg add "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System" /v EnableLUA /t REG_DWORD /d 0x0 /f

Once we enabled UAC again (set to 1) and restarted the machine we were able to use Remote Assistance (msra.exe).

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: msra.exe bad image error citing tv_x64.dll Windows 10 1903

Hi all,

One option might be to disable the hooks for TeamViewer with the following registry key:

https://teamviewer.box.com/s/juoj3g1wlrng1pbwomixixaietekp6h6

Please restart the TeamViewer service after importing the key.

Cheers,

 

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Posted by lturkowski
Henagon

Re: msra.exe bad image error citing tv_x64.dll Windows 10 1903

Thank you Julia - that worked!