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Posted by
Henagon

unable to connect tab from laptop

hi when i am going to connect with laptop its always go for file shraing but i need screen sharing
but when access from tablet to get laotop screen i connect properly . but not access tablet screen on laptop please help me
6 Replies
6 Replies
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Posted by Community Manager
Community Manager

Re: unable to connect tab from laptop

Hi @vivekdriven

Thanks for your post!

Please make sure that the option Remote control is checked on your TeamViewer here:remote.png

Thanks and best,

Esther 

Community Manager

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Posted by
Henagon

Re: unable to connect tab from laptop

Not found any option like that

 

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Posted by Community Manager
Community Manager

Re: unable to connect tab from laptop

Hi again,

can you send a screenshot of your TeamViewer?

Please make sure to remove any personal information incl TeamViewer IDs from the screenshot.

Thanks,

Esther

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Henagon

Re: unable to connect tab from laptop

TM9.png

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Posted by
Henagon

Re: unable to connect tab from laptop

Thanks, Esther for your quick response but I don't know why I open in file share mode.

but when sharing my laptop screen then properly working in tab 

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Posted by Community Manager
Community Manager

Re: unable to connect tab from laptop

Hi again,

Thanks for sharing.

Now I understand :-)

Screen sharing is not possible with all mobile devices. Please see the list of supported mobile devices here: Supported manufacturers for remotely controlling Android devices

Please see also this post for further information: Why Can't I Control my Android Device?

Thanks and sorry for the hassle,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started