Remote Access - You have already reached the limit for licensing actions for this month

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Nette3976
Nette3976 Posts: 2
edited May 2023 in Licensing

Hi,

I have the Remote Access License and have received the following message:

"You have already reached the limit for licensing actions for this month"

My profile settings in the management console show:

Remote Access 0/3 end-points used

What gives? I am unable to access the remote computer I have used everyday since April 2020 when the license was purchased.

Thanks.

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Comments

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @Nette3976,

    Thank you for your message and welcome to our community.

    Remote Access plan comes with the possibility to license three endpoint-devices. In case one of your licensed devices needs to be replaced, every month we provide you with one license move per device that is included in your plan.

    For more information please also check out FAQ on Remote Access Plan.

    I hope this clarifies it for you.

    Best regards,

    Fiona

    Fiona_G
  • Nette3976
    Nette3976 Posts: 2
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    Thanks @Fiona_G ,

    Can you please confirm if the month is per calendar month? and will this reset so I can log back in to the remote computer I regularly access?

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