when a connection established to remote site client monitor turn to black

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ECOTRON
ECOTRON Posts: 2
edited May 2023 in General questions

in windows 10 and teamviewer version 9

when a connection established to remote site client monitor turn to black.
if the client make a event like a mouse moving, the monitor displaying again
and next, when i make a event, client monitor turn to black again

i have many customer but only one site showing this issue

how should i do?

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