Password to acces the options

Options
Ypres
Ypres Posts: 1
edited May 2023 in General questions

Dear,

I want to see what the optoins are in the new 13 version. But I need a password and it seems it's not my password that I use to login on my TV account.. Anybody an idea?

Knipsel.JPG

Comments

  • Bragon
    Bragon Posts: 3
    Options

    I have got the same problem
    No avalaible password to have acces option.

    My account is well recognize

    Which password we have to use to acces option ??

    Kind regards

  • Julia
    Julia Posts: 290 Staff member 🤠
    Options

    Hi all,

    Thank you for your posts!

    If you cannot remember the password for the options you have to uninstall TeamViewer with all options. To do that, please go to "Programs & Features" choose TeamViewer and click "uninstall". You have the option to choose "uninstall with all settings" during the uninstall process.

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
    Did my reply answer your question? Accept it as a solution to help others.
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  • Bragon
    Bragon Posts: 3
    Options

    Dear Julia,

     

    I found finaly my password :)

    Thanks

  • Montclair
    Montclair Posts: 2
    Options

    1. Exit TeamViewer. Run --> regedit.exe

    2. Browse to --> "HKLM\Software\WOW6432Node\TeamViewer" folder.
    (depending on your version, you might a sub-folder called "Version X").

    3. Select --> "OptionPasswordAES" key

    4. Right-click on that key and select the "Delete" option. Confirm the deletion and close the registry editor.

    5. Restart Teamviewer. The Options no longer require a password. Now you can set it again to whatever you want.

  • Doiron111
    Doiron111 Posts: 2
    Options

    Thanks for sharing this steps, steps help me to recover my account.

  • JARCDSS
    JARCDSS Posts: 2
    Options

    This is the biggest issue in teamviewer ,  time time the password for options doesn't work 

    at the same time the password to access the pc from  another location , same issue  

     

     

  • JARCDSS
    JARCDSS Posts: 2
    Options

    that it doesn't help,, everybody can do that.. the issue we have to do all over again,, and that issue still in Teamviewer

    It is a glitch, mostly is when is an update or upgrade

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