TV13 Quit Unexpectedly on OSX

Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.

Any guidance?

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Accepted answers

Julia

Hi all,

The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.

Thank you so much for your contribution here.

Cheers,

All comments

herecomethebugs

I am alos having the exact same problem as the others here. I have also uninstalled and re-downloaded the latest version (as of 5 min before posting this message). it doesnt matter what i do i am stuck in a circle. team viewer crashes immedietly after trying to launch it on my mac.

mscheurer

@Estherlatest version from website. Now I am back to V 13.0.6447 which is running without problems.

After deleting the latest TV app and "Teamviewer" directory in ./Library/Application Support/ and restoring 13.0.6447 from timemachine backup it worked again.

TV should immediately provide Version 13.0.6447 for customer download!

ianskelley

Hello,

I am experiencing the same issue.

Where do I download 13.0?

Is there a fix yet?

jbgriffith3

I also attempted the procedure you outlined to no avail.

Is there a way to download the older version to get me running again?

Pontosan

Links to third party pages are not allowed here. It is TM shame to issue this buggy **bleep** w/o link to working previous version.

Try to google it (Temaviewer 13.0.6447 for Mac)

ianskelley

Thank you!

Googled it, found it, installed it, working!

Thanks again!

Pontosan

You are welcomed.

Kudo would be also welcomed :smileyhappy:

spohrerga

I have a Mac Pro running 10.11.6 that started crashing today after running TeamViewer reliably for several years. It is TeamViewer 13.1.2559

I also have a MacBook Pro running 10.13 that is running TeamViewer 13.0.6447.

I did not upgrade the version on the Mac Pro - so who did? And when everyone starts reporting crashes why not re-post the installer that works?

spohrerga

The manual delete and re-install did not work.

It actually crashes before it writes the preferece files.

johndi

I have the same problem

dbtothateamv

Same problem here. I've been running the same version forever on my 10.11.6 mac. It was working just last night, now it just loops in crash. Clean install doesn't help. I never updated it to the latest version, so...

manuelgaribaldi

Same here!!!

spohrerga

A few people suggested a Google search fro 13.0.6447 but all I could find were dodgy ad-ware places that I do not trust. So I downloaded the version 12 Installer from the TeamViewer site and so at least that machine is back up.

mikesouthern55

Upgrade to 13.1.2559 did not work

syvh

This works for me, too.

(I'm the original poster of this thread.)

H20JNKY

I did this first:

- Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer

- Please delete all the plist file of TeamViewer

You will find this file under:
Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.

Please also remove all entries starting with "com.TeamViewer" from
<home>\users\USERNAME\Libary\Preferences\

Please note that on OS X Lion and later, the library folder is hidden.

Here is a simple way to unhide the Library folder on the new Mac OSX Lion:
1) Open a terminal window
2) Type the following command : chflags nohidden /users/”username”/Library

After doing this, you should be able to find the folder under the users directory.

Once all old TM files have been deleted, google Temaviewer 13.0.6447 for Mac. Download and install.

Worked like a charm for me and I am running 10.13.3 in a 2011 iMac.

mscheurer

@H20JNKYthanks, but I am still on 13.0.6447 (timemachine backup) and I know how to get a working teamviewer, based on 13.0.6447

MARCELMARCEL

I was offered an update from inside TeamViewer. Did the update --> crash.

Then I deleted the App via AppCleaner to include all .plist files. Clean reinstall via homepage of TeamViewer; downloaded Version 13.1.2559. Again, crash.

So this may be a El Capitan-specific issue.

After this I followed the link provided in the first post (an external file hoster, all said about trustworthyness) an this time, the old version 13.0.6447 started without complaints.

MKM111

@MARCELMARCEL: No, it is not an ElCapitan issue (the error occurs also under HighSierra) – it is an 13.1.2559 issue. Download the older version via the link in an earlier post, install and you will be happy.

It is unbelievable that TeamViewer did not do better tests before releasing the software and it’s a shame they did not remove this bad version from the update servers, as soon as they know about the problems.

TB10

Ester,

Is TeamViewer also working on a fix for Windows XP which (I did not change a thing, the service just crashed last night) is also crashing?

Do you have a link to the last version that works? All I can see are links to Version 12.

Thank you,

Esther

@TB10

You have to enable IPv6 on your Windows XP:

Installing IPv6 on Windows XP ServicePack3:

Press the keys [Windows] and [R] simultaneously on the keyboard. The Run window opens.
Enter cmd in the Open field and confirm with OK. The command prompt opens.
At the command prompt, type netsh interface ipv6 install and press the Enter key.

IPv6 is now installed on your computer.

Thanks, Esther

TB10

Thank you,

A little hard to do when you are not at the computer. I had to go to another machine which thankfully has not crashed yet, and VNC to my XP machine.

But it worked eventually.

I did not have auto-update enabled on my WinXP machine so someone at TeamViewer had to change something on the server side. Was any regression testing done at all?

Do I have do anything on my Windows 7 machine before it also crashes?

KenD

Is there anything NEW on this issue and its resolution?

Julia

Hi mscheurer,

Thank you for your feedback. We are of course working on the changelog but the most important part for me was to inform you about the release.

Cheers,

tcuffe

Have tried the latest version from the home page and although it will install (took a long time 3 mins) it will not run. Tries to start with the bouncing TV icon and then eventually stops and says that TV is not responding.

Pulicoti

Thank you it works now.

And for the support.

PeterZ

Hello,

tried to install the latest version 13.1.4170 from TV website but still no working at all !!!

after starting it bounces in the dock, then icon appears for 1-2 seconds and bump .. crash

I had to update because of older version, but I'm very unhappy when paid software is not working and crashing ;-(

UPDATE: even when downloaded legavy version v12, TV keeps crashing ;-(

Kevin_Stallard

I am also having the same issue, 13.1.4170 won't run at all. Uninstalled, cleaned the library folder, emptied the trash, rebooted, etc, and it just refuses to run.

Thanks

Kevin

Kevin_Stallard

This might have something to do with it:

May 15 12:01:13 Orion TeamViewer_Desktop[82664]: registerSessionSwitchHandler (NSWorkspaceSession)
May 15 12:01:13 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:13 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:13 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:13 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:13 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:14 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:15 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: InterProcessBase::HandleRetryTimer(): Retrying TCP communication (failed to connect to service)
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: Local TCP connection failed with error 61
May 15 12:01:16 Orion TeamViewer_Desktop[82664]: CTcpProcessConnector::CloseConnection(): PID=0

Kevin_Stallard

Here is a more succient transcript of what may be going on with TeamViewer. Apparently it can't find itself in order to do some IPC?

May 15 12:39:34 Orion TeamViewer[1257]: TeamViewer started as agent
May 15 12:39:34 Orion TeamViewer[1257]: registerSessionSwitchHandler (NSWorkspaceSession)
May 15 12:39:34 Orion TeamViewer[1257]: InterProcessBase::SecureNetwork created
May 15 12:39:34 Orion TeamViewer[1257]: AutoLogin::Login: enabled: 1
May 15 12:39:34 Orion TeamViewer[1257]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:39:34 Orion TeamViewer[1257]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:39:34 Orion TeamViewer[1257]: Service is running but IPC connection failed
May 15 12:39:34 Orion TeamViewer[1257]: IPC connection failed. Starting Helper...
May 15 12:39:34 Orion TeamViewer[1257]: Installed helper version: 13.1.4170; own bundle version: 13.1.4170
May 15 12:39:34 Orion TeamViewer[1257]: InterProcessBase::StartTcpCommunicationInternal(): setting m_NetworkConnector to new TCP connector
May 15 12:39:34 Orion TeamViewer[1257]: Opening local TCP connection to 127.0.0.1:5953
May 15 12:39:34 Orion TeamViewer[1257]: Service is running but IPC connection failed
May 15 12:39:34 Orion TeamViewer[1257]: IPC connection failed. Unloading GUI for UserId 2010970886