Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.
Any guidance?
Hi all,
The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.
Thank you so much for your contribution here.
Cheers,
We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12
there is a new version for Mac OS available. Can you please update to v 13.1.2559 and check if this resolves the issue you have?
Thanks,
Esther
same here - reinstall did not solve the issue. How can I delete all teamviewer setting under high sierra?
Hi @mscheurer
Which version of TeamViewer are you running right now?
Best, Esther
The same problem with version 13.1.2559
Me too, latest version caused the issue in the first place.
thank you for all your messages.
Could somebody that is experiencing this issue do the following:
- Drag and drop the TeamViewer App in the trash and then empty the trash to uninstall TeamViewer
- Please delete all the plist file of TeamViewer
You will find this file under: Finder | Home directory | Library | Preferences. Here, delete all plist entries of TeamViewer.
Please also remove all entries starting with "com.TeamViewer" from<home>\users\USERNAME\Libary\Preferences\
Please note that on OS X Lion and later, the library folder is hidden.
Here is a simple way to unhide the Library folder on the new Mac OSX Lion: 1) Open a terminal window2) Type the following command : chflags nohidden /users/”username”/Library
After doing this, you should be able to find the folder under the users directory.
- Once deleted all the plist files download once again TeamViewer from here: https://download.teamviewer.com/download/TeamViewer.dmg and install it.
Please let us know if this is working fine,
Giovanni.
Diden't work.
Hi @a-tec
thank you for your reply.
Could you please submit a ticket here: https://www.teamviewer.com/en/support/
We would like to check this problem and to find a solution.
Thank you very much,
take care.
Giovanni
Giovanni, your advice does not work. I must must stay on 13.0.6447.
Where is 13.0.6447 on Teamviewer website?
I have the same problem
update to v 13.1.2559 did not work
Can also confirm V12 is fine.
Maybe it is a good idea to put it on the official website for macOS-downloads...
Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?
It did not work. Still quits.
It finally worked and does not crash using this link. thanks.
Thank you for your help, problem solved, I down the version.
ok, I noticed the box.com URL, not the source of the post. Thanks, Julia for working around the policy and posting a link. Are checksums published at a teamviewer.com URL?
i can confirm the link from Julia works great no crash i can conect to others computers.
v 13.0.6447
