TeamViewer 13 Not Staying Signed In

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Posted by Matthew72
Digon

TeamViewer 13 Not Staying Signed In

I am running the latest build of TeamViewer 13 on Windows, Mac OS and iOS. I have noticed recently that TeamViewer is not staying signed in despite the "Keep me signed in" checkbox being ticked on successfully signing in. When I launch the TeamViewer interface after a reboot, I am not signed in despite "Start TeamViewer with Windows" being ticked in the Options. Also the Sign In button is often unresponsive despite being enabled and internet access being available.. Have there been any design changes or are there any known issues that might be causing these problems with recent builds? I have used TeamViewer daily for many years and have not experienced these issues until very recently.

22 Replies
22 Replies
Posted by pwrmacbob
Trigon

I Keep Having To Sign In

I have the "keep me signed in" box checked, but everytime I access TeamViewer I have to enter my password. The last thing I did last night was to sign in to two of my Mac's that have TeamViewer installed. Today, I try to remote in and they show offline. One Mac I just installed TeamViewer yesterday. The other has had it installed for years. Not sure what the problem is here, but if the remote computers cannot stay signed in, it kinda defeats the purpose of the software.

Posted by TFD
Photon

Re: I Keep Having To Sign In

Same issues since the 13.2.14327 update

Posted by pwrmacbob
Trigon

Re: I Keep Having To Sign In

No one will reply. They never do. Check out how many questions have no replies. Amazing.

Posted by EForcey
Photon

Re: TeamViewer 13 Not Staying Signed In

Having the same issue. My machine is on all the time. 90% of the time that I try to use Teamviewer to connect to a machine it has been signed out. I enter my password to sign in again and it does nothing. Only way around it is to completely exit the program and then re-sign in (even though I have stay signed in checked).
Posted by pwrmacbob
Trigon

Re: TeamViewer 13 Not Staying Signed In

This is one horrible program. Notice that they will never answer any questions either. Terrible tech support.

Posted by pwrmacbob
Trigon

Re: I Keep Having To Sign In

Hello? I'm still having this issue. Can anyone hear me?

Posted by Matthew72
Digon

Re: TeamViewer 13 Not Staying Signed In

It’s a common pattern with software companies. They start off with a great product at an attractive price and the tech support is excellent. In time, the focus is on winning new customers and growth at all costs. The quality and responsiveness of the support slowly but surely begins to deteriorate whilst they somehow find ways of stuffing up the program and charging you more for these privileges.

TeamViewer bugs I reported years ago still haven’t been patched. I used to get through on the telephone straight away or be able to send an email directly to support@teamviewer.com and receive a response within 24 hours. Phone wait times are now long. They say call back later or direct you to email support - the link to which is deliberately made hard to find in the management console and you have to jump through hoops just to get to the text entry field. So they offer the community forum to post issues and don’t reply on here at all.

I’m going to look at what better alternatives to TeamViewer are available out there. I’d be interested in any suggestions.

Posted by Moderator Moderator
Moderator

Re: TeamViewer 13 Not Staying Signed In

Hi,

Thank you for your contribution here.

I apologise for the issue that you are currently facing.

We have been aware of this and a fix was implemented for this. Currently, the version with this patch is available as an insider build if you would like to upgrade.

In order to solve the issue, please visit here.

Hope this information will be helpful for you.

Best regards,

Japanese Community Moderator
日本人コミュニティモデレーター
Posted by Moderator Moderator
Moderator

Re: TeamViewer 13 Not Staying Signed In

Hi All,

Sorry, I think I may have mixed up your issue with a different one. The Insider build may fix this, however I will be having another one of our Experts post a possible solution for Windows in a few minutes.

This is however a known issue and this is being worked on, however at the moment we will need to wait for an update for Mac OS sorry.

-Yuri-

Japanese Community Moderator
日本人コミュニティモデレーター
Posted by TeamViewer Staff
TeamViewer Staff

Re: TeamViewer 13 Not Staying Signed In

This is an issue with Logins to C&C list which are made via HTTP-Fast (80) are currently failing.
This will be fixed with TV 14, it would already work with the insider, since this will use the router login.

In the current version 13, you would need to create below registry key as a work around.

For version 10 and higher use the following path:
32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer
64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TeamViewer

DWORD registry key "AllowedConnectionProtocols" with the value of 12:

For version 9 and older use:
32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\TeamViewer\Version?
64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TeamViewer\Version?
DWORD registry key "AllowedConnectionProtocols" with the value of 12:
 
HTTP = 1
HTTPFast = 2
Port443 = 4
TCP = 8

The value for AllowedConnectionProtocols is created by adding the values for each of the protocols that should be enabled.
e.g.:
HTTP and HTTPFast can be disabled now with AllowedConnectionProtocols = Port443 + TCP = 4 + 8 = 12.

(*Also possible: if you want to disable only one connection protocol to subtract the number from 15)

We apologize for any inconvenience this may cause.

Posted by Matthew72
Digon

Re: TeamViewer 13 Not Staying Signed In

Can you please clarify whether the following registry entry is all that is required to fix this issue with TeamViewer v13 on Windows 10 Professional 64-bit?

Posted by Garob
Electron

Re: TeamViewer 13 Not Staying Signed In

Adding the dword as suggested for ver 13 has worked for me .reg.jpg

Posted by pwrmacbob
Trigon

Re: TeamViewer 13 Not Staying Signed In

So Mac users have to wait? I'm not sure how a company can release a product that has a known issue of not being able to sign on (key to this particular product), making the product useless, and then taking so long to resolve the problem. This has been happening for over a month.

Posted by pwrmacbob
Trigon

Re: I Keep Having To Sign In

Why was my topic combined with another topic? It makes it hard for me to find mine.

Posted by Asken12345
Henagon

Re: TeamViewer 13 Not Staying Signed In

Fix for linux (and probably also mac):

Stop daemon

sudo teamviewer daemon stop

Edit /opt/teamviewer/config/global.conf

Add

[int32] AllowedConnectionProtocols = 12

Restart the deamon

sudo teamviewer daemon start
Posted by Matthew72
Digon

Re: TeamViewer 13 Not Staying Signed In

Adding the DWORD hasn't resolved this issue for me.

When is version 14 coming out?

Posted by MarcoBuit
Neutron

Re: TeamViewer 13 Not Staying Signed In

We are experiencing issues similar to what Matthew72 described in the first post.
Running TV 13.2.14327 on Windows 10 x64 by the way.

My login remains active between regular reboots and logoffs though. But when take over that PC via Microsoft Remote Desktop (the active session), I am immediately logged out of TeamViewer on that PC and the password-field is empty. The "login" button becomes unresponsive (but is still blue). I have to quit and restart TeamViewer (and enter my password) to login to Teamviewer again. 
The same logout-thing happens again when disconnecting the RDP-session.

Adding the DWORD-value to the registry as described above does not change anything about this behaviour.

So I'm also curious to know when V14 comes out and whether it solves this issue.

 

Posted by dzeleznik
Henagon

Re: TeamViewer 13 Not Staying Signed In

Exact same problem here and registry hack did not fix. Only solution was to downgrade all PCs to TV 13.1 and disable automatic updates.

Posted by digideth
Digon

Re: TeamViewer 13 Not Staying Signed In

I've added the 64bit DWORD.... so far so good.

If I have any issues I will report back.
Posted by Matthew72
Digon

Re: TeamViewer 13 Not Staying Signed In

I upgraded to TeamViewer 14 Beta and this issues appears to be resolved.
Posted by digideth
Digon

Re: TeamViewer 13 Not Staying Signed In

The register entry for Tviewer 13.2.26558 on Win 7 64 does Not work.

A day after I had added it I noticed I had be logged out and I had to quit and restart the app before I could login again.

We don't need to restart the pc for the new registry entry to take effect do we?

Posted by Asken12345
Henagon

Re: TeamViewer 13 Not Staying Signed In

Upgrade to 14 and the issue is fixed.