Posted by hasansert
Henagon

MAC Can't assign workstation who had previously another version of TeamViewer installed

Hello,

I'm using TeamViewer 14 HOST for MAC and I'm trying to assign workstations to our campany's account.

I noticed if a workstation had installed an old Full version of TeamViewer the assigment doesn't work

We have this kind of error message :

TeamViewer_Service[1716]: TVNetwork::StartEasyRollout: customConfiguration not available
Nov 14 00:31:58 DESKTOP-PI1BB6G TeamViewer_Assignment[2146]: DeviceAssignment::ParseAssignmentDataFile: file "/Library/Application Support/TeamViewer Host/AssignmentData.json" doesn't exist, waiting 29 seconds ...
Nov 14 00:31:59 DESKTOP-PI1BB6G TeamViewer_Assignment[2146]: DeviceAssignment::ParseAssignmentDataFile: file "/Library/Application Support/TeamViewer Host/AssignmentData.json" doesn't exist, waiting 28 seconds ...
Nov 14 00:32:00 DESKTOP-PI1BB6G TeamViewer_Assignment[2146]: DeviceAssignment::ParseAssignmentDataFile: file "/Library/Application Support/TeamViewer Host/AssignmentData.json" doesn't exist, waiting 27 seconds ...
Nov 14 00:32:01 DESKTOP-PI1BB6G TeamViewer_Assignment[2146]: DeviceAssignment::ParseAssignmentDataFile: file "/Library/Application Support/TeamViewer Host/AssignmentData.json" doesn't exist, waiting 26 seconds ...

etc...

Nov 14 00:32:27 DESKTOP-PI1BB6G TeamViewer_Assignment[2146]: DeviceAssignment::ParseAssignmentDataFile: can't parse AssignmentData-File exception: AssignmentData-File "/Library/Application Support/TeamViewer Host/AssignmentData.json" didn't appear within 30 seconds

and I'm using this command :

sudo /Applications/TeamViewerHost.app/Contents/Helpers/TeamViewer_Assignment assign YES -api-token “xxxx” -group “Computers” -alias “MacBook”

Do you have an idea, how i can fix these issues?

I tried to uninstall and install the host file several times, to restart the workstation..etc but not ok

These devices aren't displayed in the console management either.

Thanks in advanse.