Investigating - A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. Please see also our Status page.
In previous versions of TeamViewer, I was able to send messages to the end users and have them respond, but it seems that in this latest version, end users are being asked to login to see their messages? This was great for asking when the end user was available for a sessions without jumping straight into a session.
Whilst we have licenses for our support team, we shouldn't need it for every computer we service. Has this feature changed as I could not find anything in release notes about this functionality.