We use a custom QuickSupport module that our customers can download. We also provided a predefined password which worked fine until last friday. All of a sudden we received a password failed message. I've tried to set a more complex password but that doesn't solve the problem. And yes, i've triple checked the password but it keeps failing. We now changed our quicksupport to random password and that seems to work fine. But we would like to use a predefined password again. Can you please help us with this issue ?
Thank you for your message.
Indeed, it is possible to use the QuickSupport with a personal password. But this only work if you connect to a computer which has no full version of TeamViewer installed.
I hope this could help. If not, do not hesitate to ask your questions here.
I did some more testing and the problem happens when the other side (our customers) have the latest version of Teamviewer installed. Previously we could instruct our customers to shutdown their installed Teamviewer version and then start our Quicksupport module. Then our predifined password works fine. To be more specific, i did the following test :
Customer : full version of Teamviewer 14.1.9025, let him shutdown that and start Quicksupport, everything works fine !
Customer : updated the full version of Teamviewer to 14.2.8352, let him shutdown that and start Quicksupport, doesn't work anymore, our password doesn't work
Customer : removed full version of Teamviewer and installer full version 14.1.9025 again, now everything works fine again.