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Posted by randomstudio

Session limit reached when nobody connected

Since just over 30 minutes ago, I have not been able to connect to any computer on my console (I am using a "Premium" licence). I keep getting a "Session limit reached" message, even though we have very few users in our account (less than 10) and NOBODY else has connected in days.

So if I'm not connected, and nobody else is, why do I get the session limit message? A stale session? How do I get rid of that? I even activated a "policy" to enforce session timeout after 30 minutes, which was supposedly applied. No difference. Why does TeamViewer Management Console not provide a way to end sessions? Or, at the very least, list which sessions are supposedly still "active"?

This is serious because it means I am totally locked out from all of my own computers.