Posted by chrismiller015

Teamviewer 14 Not Ready. Please check connection.

Hello. I've been having trouble with teamviewer ever since updating to version 14 with connecting. Please let me know what I can do in order to utilize teamviewer again.


No matter what I do, it just gives me an exclaimation point, complains about a proxy and can't connect.

I've confirmed I can ping master[1-6,9]

Teamviewer is established and/or listening on ports 2379,2378,6039,5938,61715,5353,51716,5353

I've reinstalled clean twice.

Added exception rule to windows firewall

Disabled the firewall

Rebooting router/modem

tried running my computer off 3 different internet connections (from 3 different ISPs)

I'm running windows 1809 Build 17763.194 (home edition)

Specs:intel i7-4810MQ (2.8GHz),16Gb RAM, GeForce GTX 860M 

In general under options, if I select "accept LAN connections" I can accept in-network connections.


Attempted fixes:


2018-12-19_15h24_54.png2018-12-19_15h25_40.pngInterface login disabled2018-12-19_15h26_25.pngcommunication w/ server

2 Replies
2 Replies
Posted by Jazon

Re: Teamviewer 14 Not Ready. Please check connection.

I have same problem. My hardware configuration i very similar. What's wrong? I've sent some check files to TeamViewer service but... no answer since 2 months.

Posted by rushad_wankadia

Re: Teamviewer 14 Not Ready. Please check connection.

I was facing the same error and couldn't figure out what was wrong. I uninstalled the smartbytes application (preinstalled on Dell devices) and the problem seems to be gone.