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Posted by
Digon

Endpoint Protection blocks Outlook 365 at launch

 
1 Accepted Solution

Accepted Solutions
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Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Endpoint Protection blocks Outlook 365 at launch

Hi @Creatis 

 

Could you try a complete reinstall of TeamViewer and endpoint protection? ( reboot required)

Maybe this is an isolated case. In case this issue persists please contact our support.

Product Owner, Remote Management services.

View solution in original post

6 Replies
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Posted by
Digon

Re: Endpoint Protection blocks Outlook 365 at launch

...after uninstalling EndPoint Protection, Outlook 365 work fine again!

Do you have any workaround?

 

Highlighted
Posted by Remote Management Staff
Remote Management Staff

Re: Endpoint Protection blocks Outlook 365 at launch

Hi @Creatis 

Thanks for the post. 

Could you explain with a bit more detail the encountered situation? 

We all use Outlook and it works well. You could also contact our support to investigate further

Product Owner, Remote Management services.
Highlighted
Posted by
Digon

Re: Endpoint Protection blocks Outlook 365 at launch

I found that there were two instances of TeamViewer installed and running!

I thinking of an installation problem, but I have no more information to share with you.

Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Endpoint Protection blocks Outlook 365 at launch

Hi @Creatis 

 

Could you try a complete reinstall of TeamViewer and endpoint protection? ( reboot required)

Maybe this is an isolated case. In case this issue persists please contact our support.

Product Owner, Remote Management services.

View solution in original post

Highlighted
Posted by
Henagon

Re: Endpoint Protection blocks Outlook 365 at launch

We too are experiencing this. We are currently rolling out the Endpoint protection and users are unable to open their Outlook. Again, it is MS365 they are running. We have excluded the Outlook folders for the time being but are once again concerned about the installation process of itBrain.

Can we treat this as a serious concern please?

Posted by Remote Management Staff
Remote Management Staff

Re: Endpoint Protection blocks Outlook 365 at launch

Hi@Scottish_Dave 

Thanks for the post. In the last days we released a new Version fo Endppoint Protection with improved set of cuntionalities for Microsoft Outlook.

Please get in touch with our Support or call us directly. The numbers for your countries are displayed in the Management Console-> Remote Management-> Overview.

I also sent you a private message with further details.

We will post here the results of the ivestigation.

 

 

Product Owner, Remote Management services.