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Posted by
Henagon

One client continues to virus scan network folders regardless of policy

All clients share a generic policy for C and D drive scans

One client keeps reporting a virus on the Z drive.   Uninstall / Reinstall no help.

Figured that might push the policy and stop the Z drive scan

Ideas?

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Remote Management Staff
Remote Management Staff
Solution

Re: One client continues to virus scan network folders regardless of policy

Hello @Paytonmobile 

 

Thanks for the post. 

Before excluding a drive to avoid an threat detection for malware I would recommend to investigate and remove the threat manualy if the engines could not remove it. 

When the engine canot remove a certain malware its always recommended to investigate. 

For this situations I would recommend to contact our support for further steps related to this situation. 

Product Owner, Remote Management services.

View solution in original post

3 Replies
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Posted by
Henagon

Re: One client continues to virus scan network folders regardless of policy

Nice support

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: One client continues to virus scan network folders regardless of policy

Hello @Paytonmobile 

Thank you for your post.

Please know the TeamViewer Community is a user-driven community - many of the solutions and answers come from users such as yourself. While we cannot guarantee an employee or support rep may answer every post here, we do our best to provide as much basic information and troubleshooting in the forum.

Should the issue persist, please reach out to the support team directly or submit a ticket using instructions found here. This way a support rep may take a closer look and provide any advanced steps you may need.

Thanks in advance!

Josh P.
Senior Moderator

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Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: One client continues to virus scan network folders regardless of policy

Hello @Paytonmobile 

 

Thanks for the post. 

Before excluding a drive to avoid an threat detection for malware I would recommend to investigate and remove the threat manualy if the engines could not remove it. 

When the engine canot remove a certain malware its always recommended to investigate. 

For this situations I would recommend to contact our support for further steps related to this situation. 

Product Owner, Remote Management services.

View solution in original post