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Highlighted
Posted by
Henagon

Pausing Teamviewer EndPoint Protection

Is it possible to temporarily pause the Teamviewer EndPoint Protection on a device from the control panel? This can be particularly useful when investigating issues.

 

1 Accepted Solution

Accepted Solutions
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Pausing Teamviewer EndPoint Protection

Hi @Scottish_Dave 

Thanks for the message, 

At this moment you can create a "Maintenance Policy" -> with Everything turned off(Real-time Protection, Outlook Addin, no Scans added) and without any scans setup.

Every time you need to troubleshoot a device you need to go to the Device View for Endpoint protection and then select the "Maintenance Policy". With a few clicks, the device will not scan or generate any reports.

We are thinking of adding a button specifically for this.  let me know if the Policy change works for you. 

Product Owner, Remote Management services.

View solution in original post

1 Reply
2 Replies
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Pausing Teamviewer EndPoint Protection

Hi @Scottish_Dave 

Thanks for the message, 

At this moment you can create a "Maintenance Policy" -> with Everything turned off(Real-time Protection, Outlook Addin, no Scans added) and without any scans setup.

Every time you need to troubleshoot a device you need to go to the Device View for Endpoint protection and then select the "Maintenance Policy". With a few clicks, the device will not scan or generate any reports.

We are thinking of adding a button specifically for this.  let me know if the Policy change works for you. 

Product Owner, Remote Management services.

View solution in original post

1 Reply
Highlighted
Posted by
Henagon

Re: Pausing Teamviewer EndPoint Protection

Thanks for the solution. It is a very common requirement, from an engineering point of view, to have the ability to pause AV for a set time usually 10-15 mins whilst testing. There is a risk associated with it but usually it is done under specific test conditions controlled by the engineer. A button or option in the control panel would be a good solution.