Android phone: your current license is not compatible with your partners teamviewer license

Posted by Bas
Henagon

Android phone: your current license is not compatible with your partners teamviewer license

When I start teamviewer on my phone (samsung galaxy s7) and I login with me teamviewer account, I am unable to control any of my listed partners.

I get the following notification on my phone: your current license is not compatible with your partners teamviewer license.

When I logout, and just type in the partner ID of any computer I tried to control earlier, I can control any PC.

What is the issue here?

Many thanks in advance

6 Replies
6 Replies
Posted by telekrits
Photon

Re: Android phone: your current license is not compatible with your partners teamviewer license

Hello

any solution yet?

Posted by True
Henagon

Re: Android phone: your current license is not compatible with your partners teamviewer license

I have the same issue. I have two computers with the latest V13 and the latest V13 apps on my android phones. Neither phone can connect to my computers anymore. It seems that this broke with version 13.

If I type the ID in manually the phone still gives me "Your current license is not compatible with your partner's TeamViewer version. You need to update your license to the current version." How the heck do I do that if there is no newer version for android? I use teamviewer for personal use for family and now my access is broken.

Frustrated!

Posted by jeromesimard
Henagon

Re: Android phone: your current license is not compatible with your partners teamviewer license

a workaround was posted in this thread, on android, you have to disconnect (settings menu) from your account prior to connect using the partner id.
Posted by gaijingeisha
Photon

Re: Android phone: your current license is not compatible with your partners teamviewer license

So, we paid for a corporate license, and we can't store a list of our PC's on our mobile?  Joking right?

Posted by jasonbourne222
Henagon

Re: Android phone: your current license is not compatible with your partners teamviewer license

having the same issue here. Just updated to the latest version on android. But still cant access my computer (updated to latest version as of 17 dec 2018)
Posted by wrkc
Henagon

Re: Android phone: your current license is not compatible with your partners teamviewer license

any solution except signing out of account?