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Posted by Kaski
Henagon

CANT recovey password with Recovery KEY

I can recovery my password, 

i Put the mail here https://login.teamviewer.com/LogOn#lost-password

But when i access to the mail link, Answer me the security code. but i have not the Authenticatod Token.. I only have the Recovery KEY that Teamviewer generate to me when i activated the two-factor authentication

3 Replies
3 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: CANT recovey password with Recovery KEY

Hi @Kaski

Thank you for your post. Please have a look at this article

 

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Kaski
Henagon

Re: RE: CANT recovey password with Recovery KEY

The problem is when i access to recovery pass, dont apper "cant acces to code now"
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: RE: CANT recovey password with Recovery KEY

Hi Kaski,

Thank you for your reply.

For a password rest you need the 6-digit token if 2-factor-authentication is active for your account.

Otherwise a reset is not possible.

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan