CANT recovey password with Recovery KEY

I can recovery my password,

i Put the mail here https://login.teamviewer.com/LogOn#lost-password

But when i access to the mail link, Answer me the security code. but i have not the Authenticatod Token.. I only have the Recovery KEY that Teamviewer generate to me when i activated the two-factor authentication

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Cassio_Querido

Even if you have Recovery Code? Is not possible reset the password?

Reyhan

Hi Kaski,

Thank you for your reply.

For a password rest you need the 6-digit token if 2-factor-authentication is active for your account.

Otherwise a reset is not possible.

Kaski

The problem is when i access to recovery pass, dont apper "cant acces to code now"

Reyhan

Hi @Kaski

Thank you for your post. Please have a look at this article

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