Posted by ericotaku
Henagon

Can't control my phone with QuickSupport

I want to remote control my cellphone

I installed QuickSupport on my phone (Android 5.1) which was already rooted

Teamviewer on my PC (win7 X64) version 12.0.71503

When I connect to my phone , a messeage "You partner rejected your connection request" display above . But I Confirmed on my phone.

After that ,a session established, I can send message between my PC and my phone.

But I can't remote control my phone

10 Replies
1 Accepted Solution

Accepted Solutions
Posted by elbea64
Tetragon
Solution

Re: Can't control my phone with QuickSupport

You need a add-on that matches your device. Quicksupport should ask you to download it, if one is available. It might be possible that there is no add-on for your device. There is a list of supported devices, but i think this list is not complete or up to date, as at least my device, which can be controlled, is missing. (My device was on this list, when it wasn't supported, now that it is supported, it isn't on this list anymore ?!?!)

»We are all born unique, but most of us will die as a copy.«
10 Replies
Posted by elbea64
Tetragon
Solution

Re: Can't control my phone with QuickSupport

You need a add-on that matches your device. Quicksupport should ask you to download it, if one is available. It might be possible that there is no add-on for your device. There is a list of supported devices, but i think this list is not complete or up to date, as at least my device, which can be controlled, is missing. (My device was on this list, when it wasn't supported, now that it is supported, it isn't on this list anymore ?!?!)

»We are all born unique, but most of us will die as a copy.«
Posted by ericotaku
Henagon

Re: Can't control my phone with QuickSupport

I see.

My device is HuaWei which is not on the supported list.

Posted by elbea64
Tetragon

Re: Can't control my phone with QuickSupport

My Devices are Huawei/Honor 7/8.

There is finally an official add-on in the Play Store.

There was already an unofficial version before the above release, which worked well. It was originally from TeamViewer too, but for some reason they removed it from Play Store. You can still find it as .apk-file through google.

»We are all born unique, but most of us will die as a copy.«
Posted by mxs
Henagon

Re: Can't control my phone with QuickSupport

Hi

The addon doesn't seem to be valid for Honor 8 phones on nougat. I get a message saying the addon is not compatible.

Is there any way we can remotely control an Honor 8 on Nougat without rooting it?

Posted by mxs
Henagon

Re: Can't control my phone with QuickSupport

I would also like to know how to remote control the honor 8 lite with Teamviewer ....

Has anyone managed to get this to work on Nougat??

Posted by Kittu
Photon

Re: Can't control my phone with QuickSupport

My mobile is micromax a120

Posted by ABSam
Electron

Re: Can't control my phone with QuickSupport

I have Motorola E3 Power mobile phone. I am not able to remotely access my phone. It is only working with screen sharing mode. Please help.
Posted by AungDang
Photon

Re: Can't control my phone with QuickSupport

hi, i need add-on for Oppo phone. where can i find it?

Posted by yumekung
Henagon

Re: Can't control my phone with QuickSupport

I also bought XZ premium cause sony is in the list support but i can't control device and the screen showed the message  "this device only supports screen sharing mode". 

Posted by mnv_7
Henagon

Re: Can't control my phone with QuickSupport

Is there any add on for vivo y51l