Downloading Error Message: Page not found

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KDE
KDE Posts: 1
in General questions

I am trying to help a family member download TeamViewer and every time he chooses "Download" he receives the message "Page Not Found".  

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @KDE

    Thanks for your post.

    Can you please try this link: https://www.teamviewer.com/en/download/

    I hope it is working for you.

    Thanks and all the best, Esther

    Former Community Manager

  • PaulO1
    PaulO1 Posts: 1
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    Esther, this link takes you to the common download page but when you select an OS version you get this message

    This page can’t be displayed
    • Make sure the web address https://dl.tvcdn.de is correct.
    • Look for the page with your search engine.
    • Refresh the page in a few minutes.

    I have tried IE11, Firefox and Safari, none can find the page.

  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @PaulO1

    Thanks for your reply.

    Our IT asked for some additional information (if you prefer, please feel free to send it to me via private message):

    • Which link did you choose and which button did you click?
    • What is your location (country)?
    • Did you use any other browser than IE11, Firefox or Safari?
    • What is your OS?

    Thanks and all the best,

    Esther

    Former Community Manager

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