Posted by Francesca71
Digon

Installation problem on Mac OS X

Hello!

I'm trying to install TeamViewer, but cannot open the disk image containing the installer (double-click doesn't open it :smileysad: ), someone can help me, please? Thank you

17 Replies
17 Replies
Posted by iainwels
Pentagon

Re: Installation problem on Mac OS X

Hello Francesca71,

Which one did you download? Is it the .exe file? Could you send me a screenshot?

Thank you for using teamviewer

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

Good morning and excuse me, I couldn't replay sooner.

I downloaded the application from the page you can see in the link  and have .dmg file. I have drag it in the application folder and double-clicked it to have the disk image that contains the installator

https://www.teamviewer.com/it/download/mac/?pid=google.tv_exact_sl2.s.it&gclid=CjwKCAjwpfzOBRA5EiwAU...

https://www.teamviewer.com/it/download/mac/?pid=google.tv_exact_sl2.s.it&gclid=CjwKCAjwpfzOBRA5EiwAU...

 


@iainwels wrote:

Hello Francesca71,

Which one did you download? Is it the .exe file? Could you send me a screenshot?

Thank you for using teamviewer




Posted by iainwels
Pentagon

Re: Installation problem on Mac OS X

Hello Francesca71,

If i am a bit off, i am sorry i am not a mac user, but did you try to open it as an administrator? Did you try redownloading it? Is your memory full (this could couse the teamviewer client to not completely download)? If you could check these things and then awnser with what you have seen, maybe we could work something out!

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

I have already checked it a and tried to download again...  :womanfrustrated:

Posted by iainwels
Pentagon

Re: Installation problem on Mac OS X

Hello Francesca71,

Is there some kind of pop-up that says the error?

 

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

No, there isn't. Few months ago, I downloaded and installed the application successfully but some days ago I have to unistall it. I do not know there was an unistaller, so I did it as always on Mac: throwing the application to the trash using AppCleaner (an application that allows you to uninstall apps and remove all the related files). But if this method was the reason why I can't install Team Viewer again, I had to have troubles during the installation, but my problem is that I cannot open the folder that contains the installator.

Posted by iainwels
Pentagon

Re: Installation problem on Mac OS X

Hello Francesca71,

Maybe a dumb question but did you look for any file's that is named teamviewer? If not maybe the program did not delete them all. If you could check that would be nice!

I hope this helps.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

No others files named TeamViewer... :womansad::smileysad::robotsad::mansad::catsad:

Posted by iainwels
Pentagon

Re: Installation problem on Mac OS X

Hello Francesca71,

I am just an teamviewer user, but i think you need to call apple support for this. That a launch program won't open is a problem with apple i think. I am sorry. I will make sure a moderator see's this as wel! @Jonathan could you help with this one?

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

I've tried downloading another app and had no problem openig the related .dmg....

Posted by Francesca71
Digon

Re: Installation problem on Mac OS X

Hello everybody!

Problem solved! :womanvery-happy: It was an hidden window, made visible with the command "Show all floating windows" :womanembarrassed::womanembarrassed::womanembarrassed: ... Sorry for the touble and thank you for all!

Posted by Salvodif
Henagon

Re: Installation problem on Mac OS X

oh so maybe this is my problem too.

Thank you

Posted by videocreativ
Henagon

Re: Installation problem on Mac OS X

iainwels . don't you understand that is for Mac? The exe file is for windows my friend.

Posted by videocreativ
Henagon

Re: Installation problem on Mac OS X

Can you tell me please how you run command ?

Posted by selmaSKJ
Electron

Re: Installation problem on Mac OS X

I HAVE A PROBLEM

I Could not install teamviewer on my mac after download

after the double-clic there is a file on the desk with no possibility of installation

 

Posted by selmaSKJ
Electron

Re: Installation problem on Mac OS X

Capture d’écran 2018-07-06 à 01.30.44.png

Posted by sadsardine
Electron

Re: Installation problem on Mac OS X

hi guys,i have solved this problem.   i connect my tv to macbook, and the  install window will show on tv screen even my tv is power off. OMG!! if you have more than one screen connected with your mac,please check it maybe you will find the install window. : )