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Posted by marco_a_fischer

QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello Community,

whenever I try connecting to another Computer running the newest custom QuickSupport-Module, it says "Version out-of-date: Update the remote TeamViewer". When I x out that popup, the next message appears: "Unable to connect. Reason unknown."

I hope you can help me.

Best regarts and thanks in advance,


1 Reply
Posted by Moderator Moderator

Re: QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello @marco_a_fischer,

Thank you for your message.

Could you please try to:

  1. Reinstall the latest version of the QuickSupport via the link: TeamViewer QuickSupport
  2. Restart the TeamViewer service on your local computer

- Execute "run", type "services.msc" and press OK
- Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.


Jean Kinzler

French Community Moderator
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