TeamViewer thinks I’m using the software commercially!

Posted by Community Manager
Community Manager

TeamViewer thinks I’m using the software commercially!

Dear TeamViewer users,

Click on the following links to find more information about the topics and the link to request the reset of your TeamViewer usage:

Trial Expired:
Why do I see TeamViewer trial - 'Your trial period has expired' ?

Commercial Use suspected/detected:
Why do I see 'Commercial use suspected' / 'Commercial use detected'

Hint: Please be aware that this is NOT an issue that can be resolved in the community. The community is for crowd support, and although we have moderators to assist with this, posting messages about commercial usage will not help to get the reset. For this you need to fill out the form.

What is commercial use? – Click to find out

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

 

Community Manager

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Additional information can be found here: Knowledge Base | Community Blog | How to get started |
949 Replies
1 Accepted Solution

Accepted Solutions
Posted by Technut
Henagon
Solution

You can't open a ticket, instead look at the first post i...

You can't open a ticket, instead look at the first post in the thread here
https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-comm...
for the new method to fix this... there is a new form to submit.

The new form is here
https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

 

949 Replies
Posted by mattanfang
Henagon

Free version of TeamViewer Issues

I have had dozens of issues with the free version of TeamViewer timing out on me.  I use it to help my family members and love the tool when it works great.  I believe that I have accidently at times installed TeamViewer but when I select unattended access, it somehow flags that it is no longer the free version and I constantly get plagued with 5 minute time restrictions.  

 

So now that I was using that install method on my family's computer (who all live far away), I would need to somehow uninstall and reinstall the program to ensure that there is no time limit.  

 

My request is to easily switch the account to Free and that it also fixes the connections of all of the computers associated with the account.  It should be an easy fix instead of a reinstall pain.  Thanks for your consideration.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Free version of TeamViewer Issues -EDIT

 

Re-reading your issue, I will have to correct my original answer. I assumed this was about false "business use" alerts, however, as you stated: reinstalling fixed this, so it's not a problem attached to an ID but to the installation itself.

 

In this case, you could remotely fix this problem using a QuickSupport module in order to reinstall the full version of TeamViewer. Please keep in mind, that also a mixed use, i.e. both private and commercial use, requires a license.

 

I have forwarded your suggestion to our product management. Such ideas are always welcome, although I can not promise when or if this Feature will be implemented, as the decision is based on public demand.

Christian
TeamViewer Software Engineer
Posted by BKlemencic
Photon

Re: Free version of TeamViewer Issues

I still have some old computers (my mom's, my brother's, my two old ones that are also already recycled etc.) added in my TeamViewer account even though they don't exist anymore. How many computers is still allowed to have in order to use TeamViewer for free?

-
Bostjan Klemencic
http://www.FieldOfCandles.com
Posted by Artem
Henagon

Your trial period has expired!

Hello!

I installed TV11 and don't remember which licence option I chose.

Now I get notification "Your trial period has expired!" and unable to connect to this PC. 

I have deleted and reinstall TV11 with NON-comercial licence type.

But still have such message and unable to connect.

 

How to fix it?

Posted by Teeves
Photon

TeamView Free does not allow connections.....

I keep getting this on 2 PCs that I've installed this on.  The 3 other PCs never have this issue??
How do I fix these too machines so it doesn't time out after 5 minutes.

Demo Version
TeamViewer Free does not allow connections to customized
Host module clients with your own company logo.  Please use
the basic Host module or the full version.

This session will be terminated after 5 minutes

Posted by Former Staff Jonathan
Former Staff

Re: Free version of TeamViewer Issues

Hi BKlemencic,

Thank you for your post!

With the free version of TeamViewer you can have up to 50 computers/contacts and it still be a free account. If want to add more than 50 devices in your account, you may consider purchasing a business license and you would be able to make unlimitedd connections.

You can always delete any computers/contacts in your account if you are no longer connecting to them.

Hope this is helpful!

All the best,

Jonathan

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Posted by nlanich
Henagon

Re: Your trial period has expired!

I am having the same problem with TV10. Please help!

Posted by bartlanz
Heptagon

Re: Your trial period has expired!

If memory serves the way I got arround this prior to purchasing my license was to do an install on another computer (not any of the ones I had previously installed on) and when I did that I chose personal under the dropdown durring the install.

give that a try.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Owen
Electron

Re: TeamView Free does not allow connections.....

The error you're getting means you are using a custom host module rather than the normal one.

The custom module is aimed towards business use, so companies can front their own logos. This requires a licence.

If you'd like to get rid of this error, you'll have to reinstall it using the standard software here:

https://download.teamviewer.com/download/TeamViewer_Host_Setup.exe

Posted by mrmagoo10
Henagon

V12 Free?

I understand that V12 is in Beta at the moment. I am asking if V12 is going to require a license because there is a warning notice on the Upgrade Version that a license may be required.  I am a personal home user working with family & friends & would not want to have this capability lost.  Will there still be a FREE version of V 12?

Posted by Former Staff Katharina
Former Staff

Re: V12 Free?

Dear Henagon, 

Thank you for your post!

We believe that private users should be able to help their friends and family with TeamViewer and count on our free users to provide us with valuable feedback on our software. That is why TeamViewer will of course continue to be free for personal use in version 12.

Only users who wish to work with TeamViewer 12 in a commercial environment will have to purchase a licence or an update of the licence they have. The message you received is targeted at users who already own a licence for a lower TeamViewer version because we want them to be aware of the fact that updating the software may require a licence update as well.

If you are using TeamViewer to connect to your friends and family only, you can simply go ahead and start using the free version of TeamViewer 12 Smiley Happy

All the best, 

Katharina

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Posted by rillerille
Photon

Free version

Hello, 

I made the misstake to install Teamviewer as both personal and company user eventhough i only have it for personal use. I now uninstalled but still Teamviewer reports as trial license expired when i try to use without installing or if i install as a personal use.

How can this be solved ?

Best Regards, Richard 

Posted by Iamnotanumber
Trigon

Re: V12 Free?

That is great news. I use TeamViewer to help Family and Friends with issues. Although I have said that due to the important of such a great program I would be willing to purchase a single license. Can not remember how we functioned before...talking over issues on the phone...asking what 'they' see on their screen etc etc.

Posted by Artem
Henagon

Re: Your trial period has expired!

As I described I reinstalled TV. This did not help

Posted by bartlanz
Heptagon

Re: Your trial period has expired!

Did you uninstall and re-install as a non-comercial on all of your clients?

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Artem
Henagon

Re: Your trial period has expired!

I uninstalled and installed only on PC that warned about commercial trial version

Posted by bartlanz
Heptagon

Re: Your trial period has expired!

TeamViewer is very cunning in how they monitor their licenses. If any of your machines are set to commercial or both. Then your license will be marked as such.

As a side note, if you have a personal account and have a vendor log into your machine, it may warn you that they think your commercially using TeamViewer, and ask if you should purchase it. If you are actually using it for personal purposes this will not be an issue. I have many residential customers who use teamviewer for their remote control of their home computer. I will help them using my commercial account and they have never reported an issue. However other vendors I work with, have had issues.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by bartlanz
Heptagon

Re: Free version

Uninstall it from ALL machines you installed Teamviewer on, Then start from scratch, and when you install make sure you use the correct option. OR use a different email address.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Matteo
Digon

License question

I'll probably installed by mistake Teamviewer version 11 for commercial use. After about 2 weeks I tried using Teamviewer, but the application displayed a message telling me that the trial period has expired.
I uninstalled and reinstalled Teamviewer 11 for private use, but I always say that the trial period has expired.
Who can help me please?

Math

P.S. sorry for my bad english.

Posted by Yussuf
Photon

Re: Free version of TeamViewer Issues

I am getting a false "COMMERCIAL USE DETECTED" alert. That's a very serious problem and it's not the first time it happens. My brother was in urgent need of help with his pc and asked me to help him, but I couldn't because your app blocked me. He says It almost got him fired but he ended up having to pay 50 bucks to have his computer fixed that same day.

I've had this issue before. My account has less than 10 machines assigned to it, all from friends and family, some even obsolete. Yet everytime I try to connect I get this annoying and very insulting pop-up calling me a cheater, sort of speak. Can you please solve this once and for all so I won't have to contact you again on this matter or, worse, face a similar situation and get desperate? I would really appreciate that. And please do it ASAP. Thank you.

Posted by DaLiMan
Henagon

Teamviewer 12 beta - count down

I just installed Teamviewer 12 beta.
But now it is counting down because of the trial version?
I use this at home (private use) so how can I set Teamviewer to 'private use' ?

Please help?

Posted by Former Staff Jay_J
Former Staff

Re: License question

Hi Math,

thank you for your post Smiley Happy 

Could you please submit a ticket to our Support Department on https://www.teamviewer.com/en/support/contact/submit-a-ticket/ with a brief description of the issue ( commercial blocked ) so a Support Engenieer can work on resolving the issue with you. And also please attach log file when you submit a ticket. 

You can access the log files on your computer by viewing :

Extras>Open Log Files in your TeamViewer program

 

Thank you 

 

 

Posted by Kaffeine
Photon

Re: License question

Hello,

I have same problem than topic's author. I have already sumit a ticket last monday but I don't have reply.

My ticket id is : 2814480
Thank you in advance and sorry for my poor english spoken.   

Posted by dionescu
Digon

The trial period has expired!

Hello,

I've installed TeamViewer on my new laptop and, by mistake, I have probably selected other licence than personal one because now I'm getting an error: Your trial period has expired!

Unsinstalling TeamViewer and reinstalling with a personal licence won't work (it gives me same licence expiration message).

I've opened a case with TeamViewer (2823645) but no solution was provided.

Could you help me solving this issue and using again TeamViewer, please?

I am a private person and only use TeamViewer with my personnal computers.  No comercial use.

Many thanks,

Mr. D.

Posted by Artem
Henagon

Re: Your trial period has expired!

I tried to remove TV several times. Cleaned up registry, but then  after new installation again it displays "Your trial period has expired!"

How to remove it completely?

Posted by TeamViewer Staff
TeamViewer Staff

Re: The trial period has expired!

Good Morning,

We have reset the commercial use on the ID of your device to private, please try again and let us know if you have more problems.

Regards

Jose

Posted by Kira_linux
Henagon

I randomly picked commercial use

I accidentally selected the commercial use and now I can not use the program on their personal home computer

How do I return the program back to non-commercial use?

Posted by Matteo
Digon

Re: License question

Hi Jay_J

Thank you for your reply.

I have already sent a ticket (2821175 of Nov 11), but no log files.
I must re-submit?

Posted by Former Staff Jay_J
Former Staff

Re: License question

Hi, 

 

I just reply via your Ticket. 

Thank you ! Smiley Very Happy 

Posted by davidep85
Digon

Trial Expired

Hi everyone! I am trying to re-install TeamViewer for Personale/Private use but I can't do this anymore because of this problem.

Can someone help me please? I need to use it!

Thank you Davide

Immagine.png

Posted by MikeGorgone
Photon

Complete Uninstall help

Hi Everyone,

I'm trying to help my Wife with her install of TV11 (Windows PC). I believe she didn't install the personal use, free version because she now gets a trial version expiration message when she starts up TV. From what it looks like the personal version is free for use but when I uninstall, download again and install the trial version (selecting personal use during the install) the message of trial version expiration pops up again.

What is the best way of going about uninstalling TV completely so we can reinstall and make sure the personal use version is installed so she can use it without the licenseregistration and trial period ending message abeing shown (she only has about 2 days left before the trial ends). In case I'm completely misunderstanding how the personal use version works please let me know.

Thanks in advance for any help you can offer.

 

Mike

Posted by skeeter
Henagon

Re: Teamviewer 12 beta - count down

Good luck getting a resolution on this.  I too am using TeamViewer on one PC in my home, and they are claiming that the software thinks I am working at a corporation or something.  I have been sent in multiple support tickets and I'm now 2 weeks into trying to solve this problem on ticker #2811876.

I am no further along that I was two weeks ago.  Support requested my logs, then they disappeared.

Not having access to TeamViewer has made my life much more difficult, and I'm sure it's the same for other people, but I absolutely refuse to pay $849!! for a single user license for home use.

I hope you have more luck with this than I have.  Sorry I can't be of more assistance.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Teamviewer 12 beta - count down

Hi Skeeter,

thank you for your contribution.

We have already replied to your ticket, please check your mailbox Smiley Happy

 

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by Oznerol
Henagon

PROFESSIONAL USE

I own at least 6 personal computers and about 8 family members computers I fix for them, I am not using Teamviewer for commercial use but the app thinks that I am how come?

Posted by bartlanz
Heptagon

Re: PROFESSIONAL USE

Chances are when you installed teamviewer on one of those machines you chose that you where using it for professional purposes or mixed use. Once you do that it flags all of your systems that are on your account with it. To my knowledge I am not sure how to undo that. Maybe talk to TV support?

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by elbea64
Tetragon

Re: PROFESSIONAL USE

I am in a similar situation, a few own PCs and a lot of family and friends and i have this "issue" everytime i change my "main" computer. After some time i get the message that i'm suspicious to use TeamViewer commercially. This is not a big problem, you just have to contact support, send them the log-files Teamviewer##_Logfile.log and Teamviewer##_Logfile_OLD.log. If you are really not using TeamViewer commercially they will "unlock" your computer und you will not see this message again until you change your computer.

I don't know how TeamViewer identifies potentially commercial use, but i can see that my behavior looks like this, even if it is not the case.

»We are all born unique, but most of us will die as a copy.«
Posted by davidep85
Digon

Re: Trial Expired

Please, I have to use it, my ID is [ID removed]

Posted by elbea64
Tetragon

Re: Trial Expired

When you started a trial, you notified TeamViewer that your intended use is commercial, otherwise you do not need a trial version.

I think but I'm not sure that the installation is somehow marked as "commercial" and you are now trying to return this to "non-commercial" which seems understandably suspicious.

I think you need to contact support to resolve this.
I've done this in a similar scenario

BTW you should not mark your questions as solved, the chances are very little that you will get an answer to a solved problem.

»We are all born unique, but most of us will die as a copy.«
Posted by davidep85
Digon

Re: Trial Expired

I marked as solved for mistake! Thank you for your answer! I think that TV team has resetted my id and now is all ok again!

Posted by PhJolet
Henagon

Back to a free license

Hello.

Sorry for my bad English.

I have been using Teamviewer for personal use for several years.But, a few days ago, when I opened the remote connection window, appeared a request to acquire a license because my trial period would have expired.And I can no longer connect between my computers. However, on my profile of my management console, it is always indicated that I have a free license. I never, unless a bad manipulation on my part, asked for a trial period, nor indicated that I wanted to use a professional version. Could you tell me how to find or re-request a free private use? That I can continue to use Teamviewer which I am completely satisfied with.

Thank you in advance. Philippe Jolet.

Posted by PhJolet
Henagon

Re: Back to a free license

Clarification.
The trial version is only on one of my computers. It is probable that I made a bad maneuver by installing teamviewer 12 beta then uninstalling it to go back to version 11 because it did not work with my other computers that works in linux. Other computers that continue to communicate with each other. This is simply to be able to reinstall Teamviewer in free version on this computer. Simply ?

Posted by Chacha2k
Henagon

Re: Teamviewer 12 beta - count down

Sorry Reyhan, but shouldn´t this answer be published here?

Thanks!

Posted by Jay
Photon

Re: Free version

I have done that and even installed the new beta version.  I was careful to install the non-commercial version but it still says that my trial version has expired.

Posted by daclueless
Henagon

Re: Free version

I am having the same issue.   It looks like once you pick the wrong option, you can never go back.   

Posted by cdamken
Photon

Re: PROFESSIONAL USE

I'm in the same situation, I have a lot of personal computers even some with different operating systems. lots of friends and family members, I sent my log files once, I even asked  if I could have a personal licence that is for home users, because I help others without receiving money. I would like to contribute with a mesure payment as a non profit person, but they sent me a quotation from 350 Euros per 50 hours per month and I only use it to help some friends. It's a good product, but saldy they are forcing me to look in other directions. I will probably also recommend the others instead.

Posted by compbck
Digon

Re: The trial period has expired!

When I had a Business Account I used to get a similar message despite having paid an annual fee.

I seemed to remember resolving it by logging into the Management Console and under the main Account Heading (Large Blue Box) with details of the account, left clicking on the box and selecting Edit Profile.

Within the edit profile dialogue box under the General Section Menu you can makes changes to the type of Licence currently allocated to the device.

Under the Licence Menu you can also manage your licence.

Hope this helps you resolve your Trial Message problem.

Posted by Ali
Henagon

Connect to partner Error URGENT

When i try to connect to patner id then this error showing may i know how i can fix this Error see the attachment file.

error.png

Posted by elbea64
Tetragon

Re: Connect to partner Error URGENT

This is not really an error message. It is normal that after a trial period software will not work until you buy a license.

And I do not know what one can tell you in addition to the content of this message, as it is absolutely clear what to do. Maybe that most of us here, are not TeamViewer. The "us" in this message is either support or sales.

Two hints:
Read carefully when installing software - It might do what you select.
Do not shout "urgent" to someone, from whom you want help.

»We are all born unique, but most of us will die as a copy.«
Posted by Ali
Henagon

Re: Connect to partner Error URGENT

I install this with free not buy or trill for useing.