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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

sorry it is 213+

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Posted by
Henagon

Can't connect to teamviewer

Can't connect to teamviewer,I ’m logged in as an administrator and I ca n’t change the options below.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Can't connect to teamviewer

Hi @Tao173 

Could you please provide us with more information in order to have a better understanding of the issue?
Maybe could send us a screenshot that explicitly shows the issue?

Thanks

 

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Posted by
Henagon

Re: Can't connect to teamviewer

  InkedA 2020-02-01 125308_LI.jpg图片2.png批注 2020-02-01 130331.png

Like this, I am logged in as an administrator, and I cannot open REMOTE TERMINAL,And I ca n’t access the device remotely, there are errors in the log files, I wo n’t upload the files, so the screenshots show you.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes


@arpitjindal wrote:

Hi @AndrewRH 

No, unfortunately not. Currently, There are only for intel and arm chipset.


Like this, I am logged in as an administrator, and I cannot open REMOTE TERMINAL,And I ca n’t access the device remotely, there are errors in the log files, I wo n’t upload the files, so the screenshots show you.批注 2020-02-01 130331.png图片2.pngInkedA 2020-02-01 125308_LI.jpg

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @Tao173 

Could you tell also witch model of Synology do you have?

And please go to my post from page 4. It is possible that the device is not assign to your account

Thanks

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes


@mircea_c wrote:

Hi @Tao173 

Could you tell also witch model of Synology do you have?

And please go to my post from page 4. It is possible that the device is not assign to your account

Thanks


This device is DS918,and I have assigned it to my account

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @Tao173 

As I could see from the pictures, the device is not assigned to your account. "Assigning to your account" and "adding to your contact list" are two different things. Please read the first page to how to assign the device to your account.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes


@arpitjindal wrote:

Hi @Tao173 

As I could see from the pictures, the device is not assigned to your account. "Assigning to your account" and "adding to your contact list" are two different things. Please read the first page to how to assign the device to your account.


批注 2020-02-04 124326.png

When I tried to assign to my account, it showed that the password was wrong. I used the account and password shown in nas. I also tried my nas password, which was also incorrect. Could you please tell me what the password is? Thank you very much.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @Tao173 

Please could you delete the device from your “Computer and Contacts” and add the device again.

When you add the device, could you try with “Nearby contacts and devices”, if the device is in the same network?

With Nearby, the device is automatically assigned to the account.

Thank you

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Posted by
Photon

Re: IoT Remote AppControl solution and Synology NAS boxes

Andreas,

Is this feature supported Synology Surveillance Station as well?

After connecting DSM, then I tried to run Surveillance Station, but could not access the applicantion.

Thanks,

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @KM-5 

Unfortunately, the Synology Surveillance Station app is not accessible via TeamViewer connection. Apps that opening a new browser window will not work, so MailStation or VideoStation and the example you mentioned (just to name a few), will not be able to run.

Best regards,

Mircea

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Posted by
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

When will this work with the Linux version of TeamViewer?

I'm running 15.4.4445 on Linux and it still doesn't work.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @wschlich 

For now, it is not possible to connect from Linux Devices.

I think this is an important feature and I will happily forward this internally - I do not have an ETA for you but please rest assured: the team is working on a lot of topics and is releasing a lot of great new stuff ongoingly

Regards,

Mircea

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

I could assign my synology but i can not connect.

I had to add it  manually, not from nearby devices.

Error: you don't have permissions to connect to the remote device.

Any suggestion?

Thank you!

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Posted by
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

TeamViewer service is offline
No ID or password for assignment

My device is

  • a DS216
  • running DSM 6.2.2-24922 Update 4
  • running the latest update to TeamViewer
  • behind a corporate proxy

The DSM has internet access through the stored proxy settings, yet TeamViewer does not connect. Our firewall also allows connections out to TeamViewer servers as per their recommendations, yet this device does not go online. Previous versions also did not connect.

Any ideas?

 

@TV - Please provide a cheaper personal edition
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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @jalezi 

It is possible that you only add the device in your "Computer and Contacts" list.

"Assigning to your account" and "Adding to your contact list" are two different things.

To do  the assignment, after you added in your contact list, one click on the device and on the right part in TeamViewer appication, click on device’s setting and there is “Assign to account..."

assign.png

Regards,

Mircea

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

No, it's already assigned. On NAS when I open TeamViewer it's says assigned to: <username>

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @jalezi 

You added the device in a group that is shared and you are not the owner?

Could you remove the device and add  again in a group were you are the ower or a new group?

If you tried and still, it is not working for you, please download logfiles by clicking "Download Support Information" in Synology TeamViewer GUI and then please send me directly.

Mircea

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @Ian_C 

Please check if in your security settings on NAs "Improve protection against cross-site request forgery attacks" is enabled. This setting has to be enabled. If not, then please enable it and after enabling this setting, you have to logout and login again’’

If you tried and still, it is not working for you, please download logfiles by clicking "Download Support Information" in Synology TeamViewer GUI and then please send me directly.

Regards,

Mircea

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Everything done, nothing helped.

Error message after I tried to assigned the Synology NAS (DS115j) to my account:

insert personal password - internal error

I used the ID and password TV showed me on NAS.

Please help!

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @Markus_SPIE 

Could you provide me the log files from TeamViewer  that is running on the NAS?  Do to that, open TeamViewer app on NAS, click on “Download Support information” and sent them in a private message.

Regards,

Mircea

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Posted by
Electron

Re: IoT WebControl solution and Synology NAS boxes

I have install this version, but i can't connect to teamviewer from my laptop which is in the same network. do i need to update to the latest version?, i have the NAS model DS414J also


@PatrickG wrote:

Hi @Kris-I

Thank you for your question.

Please try to install the package for armv7 on the DS414j which should be the appropriate version for a Marvell Armada XP MV78230 CPU. 

https://download.teamviewer-iot.com/synology/1.0.6153/armv7/teamviewer-1.0.6153_armv7.spk?_ga=2.**Pl...

If you have any questions, feel free to get back to us again.



@PatrickG wrote:

Hi @Kris-I

Thank you for your question.

Please try to install the package for armv7 on the DS414j which should be the appropriate version for a Marvell Armada XP MV78230 CPU. 

https://download.teamviewer-iot.com/synology/1.0.6153/armv7/teamviewer-1.0.6153_armv7.spk?_ga=2.**Pl...

If you have any questions, feel free to get back to us again.


 

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Posted by
Electron

Re: IoT WebControl solution and Synology NAS boxes

Does the Remote terminal can't be switch on? this setting is in the Teamviewer apps in the Package center in my Synology Nas (DS414J)  which have the verion of DSM 6.2.2-24922 Update 4, my teamviewer client detect the NAS but i can't connect, it mention authorisation is rejected.NAS.png

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @mircea_c ,

I don't know how to send you a .zip-file in a message, only pictures.

Can you give me a hint? Or an e-mail-address?

Greetinge,

Markus

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @Markus_SPIE 

 Please check you pm.

Regards,

Mircea

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hello @leverage25 

Please download and install the latest version from Synology App Market (the lastest is 2.8.17)

To do the assignment, after you added you NAS  in your contact list, select the device  and on the right part in TeamViewer application, click on device’s setting  button and there is “Assign to account..

In order to user Remote Terminal, you need to be admin on the device or your user should and also  the device needs to be  assigned to your account.

Regards,

Mircea

 

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi,
Is there a solution for the DS715 (Alpine CPU) ?
I saw that it isn't supported in the latest version and version 1.1.1227 will only run and stop afterwards. When it opens there's no ID or password.

Thanks !

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello @Stijn_H 

For the moment, as you already saw it, Synology DS715 (Alpine CPU)  is not supported.

Regards,

Mircea

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Posted by
Henagon

Re: IoT WebControl solution and Synology NAS boxes

Hi Patrick,

The package is not supported on RT2600AC SRM 1.2.4-8081. Neither version 1.1.1227. Will the RT2600AC be supported in the near future? 

TeamV.JPG

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @Luelco 

Could you check your trust level on the device if is set to allow installation from "any publishers"? This allows the third-party apps to be installed on the system.

The latest version is 2.8.17 and the package is built for NAS, but please, have a try also with the step above and let us know.

Regards,

Mircea

 

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Posted by
Henagon

Re: IoT WebControl solution and Synology NAS boxes

Hi @mircea_c,

I did set it to allow from "any publishers". Do you have any other idea?

Is this not supported by the newest software?

Regards,

Luelco

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @Luelco 

Ok. Then we need to dig a bit more deeper internally if will work for routers also.

I will update you soon as I will receive updates.

Regards,

Mircea

 

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Posted by
Henagon

Re: IoT WebControl solution and Synology NAS boxes

Hello

I used the package 2.8.17. I can't add a new synology server on my teamviewer software.

I don"t reconised the password.

Please help

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT WebControl solution and Synology NAS boxes

Hi @gautrand 

Do you  have other Synolgy devices added to your account?

Regards,

Mircea

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Posted by
Electron

Re: IoT WebControl solution and Synology NAS boxes

Installed Teamviewer on DS214 and everything works fine!

Thanks!

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Hello,

 

same issue as @Markus_SPIE:

multiple NAS with latest DSM as today, latest TV app installed, same procedure that always worked for association....but now the password is not accepted anymore: "association failed, internal error" is the message I get.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @PCMauro78 

Could you sent in a private message the log files for a device that you were not able to add? To do that, open TeamViewer on the NAS interface and click on the “Download Support Information” button.

Regards,

Mircea

 

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @PCMauro78 

If you have already assigned 2 or more synology device(s) to your account then you won't be able to assign more without IoT subscription license. Device limitation is in place now. One can not assign more than 2 Synology device to their account.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

this explains the issue....

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Posted by
Electron

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi everyone, Hi @_Andreas_ ,

Does anyone know if the Teamviewer client now works on Mac ?

Everything is installed correctly on mine but the client does'nt launch.

Thanks.
Patrick

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @PatrickMignon 

For now, is not working to connect from a MacOS to a Synology device.

Regards,

Mircea

 

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