Can't log in to Servicecamp, anyone else?

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I log in using my credentials, do the 'I am not a robot' thing, the page starts to load and I get the following:

This servicecamp system is deactivated due to outstanding payment.

 
I've checked the license and we are all payed up until aug 2018. tried phoning technical support this morning, i was told the servicecamp team is unavailable, so i opened a ticket online at 9:34am, it's now 13:42pm and i haven't heard anything and still can't log in.
 
Anyone had similar problems?