My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss.
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Thanks for this
Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0
Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?