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Posted by DaveGrimmer
Digon

Changing which end user created ticket

My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss. 

Thanks 

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Changing which end user created ticket

Hi Dave,

At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.

 

Yervand
Product Owner

View solution in original post

3 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Changing which end user created ticket

Hi Dave,

At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.

 

Yervand
Product Owner

View solution in original post

Posted by DaveGrimmer
Digon

Re: Changing which end user created ticket

Thanks for this 

Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0


Thanks


Dave

Posted by sws_karls
Digon

Re: Changing which end user created ticket

Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?