Announcements

Set up your personal servicecamp now: https://trial.servicecamp.com/. Or Learn more.

Posted by JDillow
Henagon

Inboxes not receiving and starting tickets

We just started up our service camp a few days ago and got the customer portal working. Which is great but, we would like our users to be able to email our support inbox and auto-open tickets for them. However when we send an email to the inbox, it will send out and is allowed by our email gateway but, eventually we get an email back saying the connection timed out and the email was not able to make it.

4 Replies
4 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Inboxes not receiving and starting tickets

Hi 

Please send your instance URL and inbox name in private message for further investigation.

 

Yervand
Product Owner
Posted by JDillow
Henagon

Re: Inboxes not receiving and starting tickets

Has this been looked into?
Posted by TeamViewer Staff
TeamViewer Staff

Re: Inboxes not receiving and starting tickets

Hi 

Our team is investigating your issue. Additinnaly could you please let us know is this timeout issue is appearing when your are sending emails to your inbox mail from everywhere or only from your network.

Please also send in private message example of timeout mail that you are getting back.

Yervand
Product Owner
Posted by TeamViewer Staff
TeamViewer Staff

Re: Inboxes not receiving and starting tickets

Hi  We have released fixes for this issue. Could you please check from your side and let us know about outcome.
Yervand
Product Owner