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Posted by PetrR
Henagon

Is there a public access (link) to the customer's ticket?

Do you want the customer to see the history of the ticket? Ideally secret link ...
The response of the support staff member only contains the last response, which does not suit if the ticket and its solution are longer in more steps / responses ...

Only {customer_request} can be inserted in the email notification configuration but you can not paste the entire history as it is sent to the CC if it is used.

Can both customer and CC be at the same time? This would be a temporary solution.

Thank you.

3 Replies
3 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Is there a public access (link) to the customer's ticket?

Hi

We can offer to use "Customer Portal". link to ticket in customer portal is sent to client in notification and user can login and see the whole history of ticket. 


 

 

Yervand
Product Owner
Posted by PetrR
Henagon

Re: Is there a public access (link) to the customer's ticket?

Thank you,
after registering the client on the portal, then this works and sees its requirements that have been addressed.
Is it possible for a client to see, for example, all tickets for their entire domain? For example, he is registered as boss@company.com and would like to see all the requests of his colleagues *@company.com?
Thank you.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Is there a public access (link) to the customer's ticket?

Hi 

At this moment client can see only tickets opened by him.

Yervand
Product Owner