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Posted by Peter_AB
Henagon

New tickets, using own mailserver slow

Greetings

The poll of new mails if setting up "own mailserver" seems to be very slow. At least 40-50 minutes.

Is this by design or is there a way to change it?

 

Peter

 

7 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: New tickets, using own mailserver slow

Hi All,

yesterday we released improvments to fix this performance issue with emails processing.

Please check from your side as well and let us know if you face any issues.

 

 

Yervand
Product Owner
7 Replies
Posted by techopotamus
Henagon

Re: New tickets, using own mailserver slow

Also experiencing this issue. Please advise. This is way too slow.

Posted by techopotamus
Henagon

Re: New tickets, using own mailserver slow

It's working much better for me now. Only a couple of minutes before it's showing up.

Posted by Peter_AB
Henagon

Re: New tickets, using own mailserver slow

15-16 minutes today for a test.

From mail to case in Servicecamp.

And the mail had arrived in the mailbox within a short moment.

Posted by Peter_AB
Henagon

Re: New tickets, using own mailserver slow

Tickets are still very slow to be generated from the mail.

 

Today I started getting rejection emails, it says that the email address that I tried to mail, doesn't exist.

 

Any problems we should be aware of?

 

Posted by KogoHogan
Henagon

Re: New tickets, using own mailserver slow

I have an email sitting in the mailbox for two days - it's not showing up in ticketing! Wassup?

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: New tickets, using own mailserver slow

Hi All,

yesterday we released improvments to fix this performance issue with emails processing.

Please check from your side as well and let us know if you face any issues.

 

 

Yervand
Product Owner
Posted by Peter_AB
Henagon

Re: New tickets, using own mailserver slow

Great.

A test showed that it took about 3-4 minutes. It's a great improvement, thanks :)

 

If we could get it under 1 minute, it would be fantastic!