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Posted by Bao
Digon

Service Camp Expired even have license from Teamviewer

Dear Team

Please help to reactive my Service Camp license, it's already expire even me have activated Corporate license

Also, many times when I submit ticket to Teamview, never have a reply.

Plese take some action from ticket when you receive.

5 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Service Camp Expired even have license from Teamviewer


Hi

please send to us your instance URL and license ID in private message so our back-end team

can do necessary changes.

Yervand
Product Owner
Posted by Bao
Digon

Re: Service Camp Expired even have license from Teamviewer

Hi Yervand

My servicecamp URL is : tnh.servicecamp.com, that is using by trial and expired.

What I need is active my license to renew this service camp tnh.servicecamp.com

Also you ask me to send private message, but you didn't give me your contact, so how can I send private mesage.

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Service Camp Expired even have license from Teamviewer

Hi

In community there is place to send private message. Anyway I will pas your instance URL to our back-end team to make necessary adjustments. In case if some more information will require I will contact you.

Yervand
Product Owner
2 Replies
Posted by Bao
Digon

Re: Service Camp Expired even have license from Teamviewer

Hi Team

I have just received info from Teamview that can't move data of trial service camp to my subcriptions license, this matter didn't notify by Teamview during I'm using trial. And now all my data during last month disappear, I'm very stranger and frustraion if we can't move the trial data to my license, especially Teamviewer is a global technical and famous company

Posted by TeamViewer Staff
TeamViewer Staff

Re: Service Camp Expired even have license from Teamviewer

Hi Bao,

It is not a problem at all. We will move your trial instance under your license. 
By any chance did you created the second servicecamp instance under your license or you just 
need to make your trial servicecamp and licensed one ?

 

Yervand
Product Owner