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Posted by MRomero
Digon

Tickets automatically close

Hello,

We need to change the time when an open ticked status automatically changes to closed.

How can we do it?

Many thanks in advance.

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by MRomero
Digon
Solution

Re: Tickets automatically close

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.

1 Reply
Posted by MRomero
Digon
Solution

Re: Tickets automatically close

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.