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Posted by ncasas
Henagon

emails issues

Hi

Lots of trouble with email / pop  and ticket creation

is there a mail size limit ? a attachment size limit?

this morning I forwarded an email with a small csv file attached and it was not inserted within the created ticket (to both pop email and direct servicecamp adress)

regards

 

 

 

5 Replies
5 Replies
Posted by ncasas
Henagon

Re: emails issues

Hello

still trouble with pop and direct access

I don't really undestand why some mails are still stuck in the dedicated pop account

regards,

Posted by TeamViewer Staff
TeamViewer Staff

Re: emails issues

Hi

There is some limit for attachments however if it's small csv file then it shoul not be a problem.

Can you send us your instance URL and email address from which mails were send but not converted to tickets in private message.

 

Yervand
Product Owner
Posted by TeamViewer Staff
TeamViewer Staff

Re: emails issues

Hi 

After investigation we detect the reason of this issue. It appeared that some of incmoing mails are not converted to ticket because of encoding conversion problem. Our back-end team is currebtly working on this problem wiht highest priority and as soon as we release the fix we will update you.

 

 

Yervand
Product Owner
Posted by TeamViewer Staff
TeamViewer Staff

Re: emails issues

Hi 

We have released fixes for this issue. Could you please check from your side and let us know about outcome.

 

Yervand
Product Owner
Posted by ncasas
Henagon

Re: emails issues

Thanks I'll be testing for a few days and let you know