Lots of trouble with email / pop and ticket creation
is there a mail size limit ? a attachment size limit?
this morning I forwarded an email with a small csv file attached and it was not inserted within the created ticket (to both pop email and direct servicecamp adress)
still trouble with pop and direct access
I don't really undestand why some mails are still stuck in the dedicated pop account
There is some limit for attachments however if it's small csv file then it shoul not be a problem.
Can you send us your instance URL and email address from which mails were send but not converted to tickets in private message.
After investigation we detect the reason of this issue. It appeared that some of incmoing mails are not converted to ticket because of encoding conversion problem. Our back-end team is currebtly working on this problem wiht highest priority and as soon as we release the fix we will update you.
We have released fixes for this issue. Could you please check from your side and let us know about outcome.