"Returned mail: see transcript for details"

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M_Sch
M_Sch Posts: 20 ✭✭
in servicecamp support

We received two tickets with the above quoted Subject line. The body includes the text "<<< 554 5.4.12 SMTP; Hop count exceeded - possible mail loop detected on message id 554 5.4.1 SMTP; Hop count exceeded - possible mail loop detected on message id"

We are not quite sure what this means. Does that mean the ticket which was created in Servicecamp was not sent to our customer or is it an internal issue with the ticket generation taking too long?

moretime oHG

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  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠
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    Hi 

    Please provide your instance URL and ticket ID in private message and our back-end team will check it.

    Yervand
    Product Owner
  • M_Sch
    M_Sch Posts: 20 ✭✭
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    Hi Yervand,

    I have just sent the PM as requested. 

    Kind regards,
    Martina

    moretime oHG
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