Find and share solutions in our Support Forum and Knowledge Base.
With TeamViewer ONE, shift your IT support from reactive to proactive.
Sign in with your TeamViewer account to ask questions, share insights, and unlock the full community experience.
Join the conversation and become an expert!
Explore our Knowledge Base and find solutions.
Stay up-to-date with all the latest product updates.
TeamViewer has a brand-new look—and it’s now easier than ever to support your customers, colleagues, and devices from one single platform. We’ve redesigned the TeamViewer experience to bring everything you need into one place, giving you a smoother, more modern, and more powerful interface. Whether you’re a long-time user…
Managing remote devices just got a whole lot simpler. If you regularly provide unattended remote support, you know how important it is to ensure all devices are properly assigned to your company in TeamViewer. We’re excited to introduce a new and super simple way to do just that: the custom Host assignment link. No more…
In TeamViewer Remote, we’ve made it easier to assign, organize, and manage devices across your organization. Whether you're supporting five or 5000 devices, the latest improvements give you more control and a clearer overview, all in one place. Let’s walk through what’s new. Assign devices to the company, not just…
Managing users in TeamViewer just became a whole lot simpler. With the redesigned TeamViewer experience, admins now have smarter tools to organize users, assign permissions, and keep everything under control, even as teams grow or change. Whether you’re onboarding new employees or re-structuring your IT setup, user…
TeamViewer Remote just made connecting to your devices faster and more intuitive, whether you're juggling multiple tasks or managing a large fleet of endpoints. With the Device Dock and global search, you can now navigate and connect like a pro. Stay in the flow with Device Dock The Device Dock is your always-on,…
Remote support just got smarter. With TeamViewer AI, you can now harness the power of AI to work faster, document better, and troubleshoot like a pro. Meet your new AI assistants: Session Insights and Tia. Session Insights: Let AI handle the documentation Tired of writing session notes? Session Insights automatically…
This discussion has been merged.
I day before my active remote license was due to renew my app went back to the free version, and are stuck there, even after the license successfully renewed. I received the paid invoice by email after successfull renewal, nothing further. Multiple logouts/ logins later, and no luck yet. Logged a ticket and mailed the…
Please help me with the problem of establishing a remote connection to users. Users have our TV quick support module and we connect properly without special confirmation/permission from the user (when they launch the module as needed). From today it is not possible?! Namely, when connecting I get this message: When the…
Hi, Our company is currently using **Third Party Product**, but I am considering switching to TeamViewer. Our company has around 80 technical staff, and I would like to confirm whether TeamViewer provides the following feature: Does TeamViewer support generating a unique, shareable link for a specific endpoint that allows…
I have set up a Session Insight policy and added one host to test it, as shown in the attached screenshot. If I add more computers under this policy, how can I identify which computer each summary belongs to? Currently, there is no option to add a “Computer” column. Please assist in reviewing this issue as soon as…
On my old iMac, TeamViewer would start up when I'd start the computer, and I could access it remotely while the iMac lock screen was up. In other words, if there was a power failure, and I'd start up the computer when the electricity came back on, I could open the TeamViewer app on my iPad, and the iMac would be visible to…
We have tried, but can only assign named users under the menuitem where you customise quick support. This means that, that user has to go into the web interface and reassign if anothet tech needs to take over. Is there any way around this or should we set QS to "unassigned"
We have been informed that teamviewer was unistalled from 3 users; pc. They are limited users, and that is more concerning. The icon of Teamviewer turned white, and when the user double click it, it seems that it can not find the program. The solution is to reinstall it. Any ideas what caused this?
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
Hi all, We’re excited to announce the launch of TeamViewer ONE, a major step forward in delivering a smarter, more integrated IT experience for businesses of all sizes. What is TeamViewer ONE? TeamViewer ONE is the next evolution of our platform, combining the capabilities of TeamViewer Remote, TeamViewer AI, TeamViewer…
Hi all, Starting 25 November 2025, TeamViewer will officially end support for macOS 12 (Monterey). This decision follows Apple’s discontinuation of security updates for macOS 12 as of July 2024. What this means for you From the 25 November 2025 release onward, new versions of TeamViewer will no longer be compatible with…
Hi all, Apple will release macOS 26 Tahoe on Monday, September 15. We’ve been preparing for this update and are working hard to ensure full compatibility with TeamViewer products. TeamViewer compatibility We expect to announce official support for TeamViewer full client, Host, and QuickSupport shortly after the release. We…
