I'm managing the company console with more than 100 users with 2FA enabled. Sometimes the user lose his phone or delete the recovery key and is not able to access his account anymore. When the user asks the TechSupport to remove 2FA to be able to access his account, support asks the user for the invoice, and it usually…
I see that you can share a group with contacts using the Teamviewer client. But you can't share gruops with console (internal) users! To share groups with users you need to login using Web Management console: why? I think I need to share groups mostly with users rather than contacts.
When you add a Teamviewer contact, you tipically add his email address linked to Teamviewer account. Then this address is changed with whatever the contact input in his Teamviewer Alias. You can't search for contacts based on the email, that is the only information you have. Search should be effective on all the fields (I…
Would it be possible to have a report emailed to an email(s) of your choice for auditing purposes? Currently the only option is to manually pull a connection/audit report and then send the PDF export yourself. As a company that uses a 3rd party for auditing and security, having an option for TeamViewer to automatically…
Hey, why I'm unable to add a second device for the 2FA? If a mobile breaks (or missed somewhere), you only have the possibility to deactivate 2FA. I regularly use two mobiles, not having both with me all the time (private + corp mobile). Best regards, Dennis
Hi. When our clients visit the downloads page for our Quick Support files( get.teamviewer.com/XYZCompany ) there is a very prominent message which reads: Loading TeamViewer now... However, that has become a real pain point which is delaying our resolution times, our clients tend to ignore the file which has ALREADY…
Hi. 2 useful additions to Teamviewer would be Allow us to increase the size of the "user has connected" notifications when someone connects using for example quicksupport module. High desktop resolutions makes noticing those alerts harder. Allow us to select persistent alerts, so that we have to actively remove the…
Hello Are there plans on adding a feature to allow end-users to add other users in CC when creating a ticket themselves? So front-end ticket creation, I guess you would call it. I know there is the possibility for us as Agents to do this in the back-end, we already made use of this.…
A (user-defined) shortcut to minimize the remote window would be nice to have. See also https://community.teamviewer.com/English/discussion/5163/how-can-i-minimize-teamviewer-using-keyboard
Changing the camera to the sujective one is currently not possible with AssistAR, but we have an application with AR glasses and we think that this might be a helpful feature to implement, these glasses are quite cheap and this might be a helpful feature to implement, we thing that this feature will help to Teamviewer to…
It looks like you're new here. Sign in or register to get started.