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Allow end-users to add users in CC when creating a ticket

ithhart
ithhart Posts: 3 ✭✭

Hello

Are there plans on adding a feature to allow end-users to add other users in CC when creating a ticket themselves? So front-end ticket creation, I guess you would call it.

I know there is the possibility for us as Agents to do this in the back-end, we already made use of this. https://community.teamviewer.com/English/kb/articles/44703-put-others-as-cc-to-ticket

But our end-users have been complaining they can't do this themselves and revert back to just sending e-mails, kinda rendering the use of this ticket system obsolete..

Tia!


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