Phishing - What is TeamViewer doing to combat Phishing attempts that use QuickSupport?

Bardi

A few days ago, one of my clients fell for a phishing email.  Part of the attack was to have my client install QuickSupport and let the bad actor into the laptop.

What is TeamVieiwer, as a company, doing to protect or seek justice for end-users that are affected when these criminal acts use QuickSupport?

BTW, I submitted a Support Ticket yesterday, almost 24 hours ago, but have heard nothing except that my Ticket was received.

JoshP

Hello @Bardi 

Thanks for the feedback.

Unfortunately, software like ours is sometimes abused by scammers. Please know we take these matters very seriously - You can find more information on steps taken, as well as international organizations we work with to mitigate this type of fraud, here.

Anyone affected by such a scam can also report the encounter here.

You can also find more information in our Knowledgebase article, TeamViewer and Scamming.