I have paid for my order with Team viewer and have not received the invoice and activation code

Order completed on 6 August. Order ID 118E**Please do not post TeamViewer IDs**

I emailed salesteam@teamviewer.com and no one is replying back. I used the Online chat. The support personnel (Nabil) did not respond to my support request.

A previous conversation with a support personnel via chat advised me to email my complaint to salesteam@teamviewer.com but no one replies.

Please help. We are a business in need for your help.

Awaiting your support

Adel

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AdelLouca

Hi,

I contacted support in USA and they couldnt help because for some reason my account is not showing. I have sent several emails to team viewer salesteam@teamviewer.com, service@teamviewer.com and no one is helping. I am sending another email to cancel my service as no one

Fiona_G

Hi @AdelLouca,

Thank you for your post and we apologize for any inconvenience caused.

TeamViewer system shows you have reached out to our support team via phone and I hope they have solved your issue. If you have any other issues, please do not hesitate to call our support team for further assistance.

Also thanks for @marcuswithacam's help.?

Kind regards,

Fiona

marcuswithacam

I had the same problem initially and it seems the mail address currently is not in use at the moment (if I’m not incorrect). However, it was all sorted out when I called them by phone and talked to them personally. They were very supportive, and they fixed my contract so everything started to work.

Best of luck

Marcus