Teamviewer New Update Disables iPhone Video Camera

ajlodge
ajlodge Posts: 1
in Mobile

The most recent Teamviewer update allows for Microphone support on mobile devices.

This has caused iPhone's to disable all video recording capablities, across multiple apps, which leads me to believe there's some sort of anti-piracy measure that iPhone is automatically implementing not allowing other apps to "record", either video or a screen, when Teamviewer is running.

I had no problem doing this before the most recent update and would love some help solving it. 

I'm viewing the iPhone remotely from a desktop computer.

Comments

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @ajlodge

    Thank you for your message and welcome to the TeamViewer Community! ?

    As we have introduced VoIP into the app, this is expected behaviour, as Apple disables the video recording if an app is using audio. This is also relevant for other application, not just for TeamViewer.

    There is, unfortunately, no workaround or methods to avoid this we can provide regarding this.

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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