Always disconnected in 10 minutes.

smartsign

I paid for Remote Access plan, but I was disconnected from the host in every 10 minutes.

I tried to check my account's activation status, but I couldn't receive an email for activation link.

KarlaR

Hello @smartsign 

Thank you for your message and welcome to the Community! ?

I can confirm that your license is currently active. but there can be 2 possible reasons why your account is logged out after 10 minutes.

1. You are not logged in with your licensed account. 
2. You havent added  the endpoint to connect to your account.

Please check and follow this procedure: Step 4: Add your remote computer(s) to your TeamViewer account . If you need individual assistance please find the direct link to our Customer Support, there our Team will be happy to assist you.

I hope this information was userful. ?

Best,

Karla