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Mac to Windows cannot see Windows screen
I occassionaly help an elderly lady with her computer. I recently tried to connect and for some reason the screen stays on the "Connecting to..." window and does not show her computer screen. However, I am connected because after 5 minutes it gives me the usual "This was a free session.....". Or if I try to close the program I receive "You have active connections. Are you sure you want to close them?"
I am using Mac 10.15.6, she is using Windows 10. I have Teamviewer 10.15.6. I have connected numerous times in the past. I am not sure why it will not show the screen now.