Cannot Install on OS X Catalina

Hello TeamViewer,

I've purchased a new MacBook Pro and am unable to get TeamViewer installed. See screenshot please.

I pulled the download off of TeamViewer's website, as well as a few alternative sites. I am an admin on this computer, and the only user. I am running OS X Catalina 10.15.6 on a MacBook Pro (16-inch, 2019)

Thanks!

Screen Shot 2020-09-16 at 22.37.10.png

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Issue

TeamViewer 15

Accepted answers

pschach

Hello,

I solved it by reinstalling OS X Catalina in Recovery mode. PRAM reset and reset Home Permissions didn't do it.

All comments

pschach

Hello,

I solved it by reinstalling OS X Catalina in Recovery mode. PRAM reset and reset Home Permissions didn't do it.

JeanK

Hello @pschach,

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please try to use the following download link: TeamViewer for Mac

The OS Catalina is compatible with the latest version, so you should not have any issue.

Best regards

Jean

pschach

Hi Jean,

I ran th install from the link again and received the same error message as above.

Also, something I noticed was that the disk image doesn't load an icon. I know it's probably irrelevant, but found it odd so I thought I would mention it. Screen Shot 2020-09-17 at 09.07.10.png

thanks,

Phil

pschach

I've now done all the software updates for the computer, ran disk utility repair, rebooted... no changes.

pschach

bump

JeanK

@pschach this is fantastic news! Thank you for sharing your solution! ??

Best regards

Jean