Need to Link Account to License

UClimb
UClimb Posts: 1
edited May 2023 in Licensing

Hello, 

I have purchased a Remote Access License for 3 Users. 

I Unfortunately did not click on the link in the email soon enough and it is now expired. 

The License shows as active in my subscriptions online, but when I log in on the desktop app, still shows as free and kicks me off sessions as it says I am using for commercial use. 

How can I link my Account to the License now that that link is expired?

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Comments

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @UClimb

    Thank you for your message and welcome to the TeamViewer Community! ?

    The license activation link as no expiration date.

    The link you need to click is in the get started email:

    0_Email.png

     

    You might be mixing up account activation and license activation.

    Please make sure to use the right link and to follow the activation procedure: How to activate your TeamViewer Remote Access license 

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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