Issues viewing details of alerts

This happens randomly when trying to view the details of an alert raised by TeamViewer monitoring. In the TV management console, the raised alarms show in the list view, but when trying to expand them to view the details, the window goes blank.

Alarms list view.png alarms detail view.png

This appears to be completely random. In this instance, I can view further details about the last 2 entries in the list. All others do not show anything alarms detail view2.png

I have seen this behavior in Chrome, Firefox, and for grins and giggles tried the new Edge as well.

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Karlen

Hi StefanDS,

Thanks for using Remote Management Monitoring and sorry for the inconvenience.

We are aware of the issue and working on the solution already, will keep you informed as soon as it is fixed.

Regards,

Karlen

Hi DanPremier,

We are aware of the issue and working on the solution already, will keep you informed as soon as it is fixed.

Regards,

Karlen

Hi Morales_M,

Thanks for using Remote Management Monitoring and sorry for the inconvenience.

We are aware of the issue and working on the solution already, will keep you informed as soon as it is fixed.

Regards,

Morales_M

@DanPremier wrote:
This happens randomly when trying to view the details of an alert raised by TeamViewer monitoring. In the TV management console, the raised alarms show in the list view, but when trying to expand them to view the details, the window goes blank.
This appears to be completely random. In this instance, I can view further details about the last 2 entries in the list. All others do not show anything
I have seen this behavior in Chrome, Firefox, and for grins and giggles tried the new Edge as well Facetime for PC.

Facing same problem, Share solution

Thanks in advance.

StefanDS

Got the same issue