My computer still seems to be associated with my old company

I used to run an IT company which was bought out...I'm retired now. My free version of Teamviewer is now used to help a couple of friends for free. When I try and use Teamviewer it now says I have to pay an overdue invoice. I suspect the people who bought me out owe money. My computer ID must still be associated with the old company I left seven years ago. Does anyone know how I can fix this? Thanks.

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JeanK

Hello @m5poo,

Thank you for your message and welcome to the TeamViewer Community! ?

It seems that your TeamViewer ID is linked to a TeamViewer license with a payment default.

The only way out here is that the company having the payment default pays the overdue invoice.

As your TeamViewer ID cannot be changed and is directly linked to your hard- and software, there is, unfortunately, no workaround we can provide you with here...

We thank you in advance for your understanding and hope that you will retrieve your personal use soon!

Stay safe and sane! ?

Jean

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JeanK

Hello @m5poo,

Thank you for your message and welcome to the TeamViewer Community! ?

It seems that your TeamViewer ID is linked to a TeamViewer license with a payment default.

The only way out here is that the company having the payment default pays the overdue invoice.

As your TeamViewer ID cannot be changed and is directly linked to your hard- and software, there is, unfortunately, no workaround we can provide you with here...

We thank you in advance for your understanding and hope that you will retrieve your personal use soon!

Stay safe and sane! ?

Jean

m5poo

Hi @JeanK

Thanks for that...I had started looking for an alternative but Teamviewer is working today. It goes straight in with no delays or errors and shows as a free license.

I've no connection with the company any more...the people who took over became quite horrid, to say the least. I can't badger them to pay an invoice...it's seven years since I owned the company.

I remember we had a problem with a Teamviewer ID on a client's computer. Teamviewer did change the ID for us. I can understand why the policy is not to change IDs, but I'm sure they could detach me from the company should they wish

Thanks again and you stay safe and sane too.

Simon