Specify which Remote Windows session Teamviewer connects to

silicontrip
silicontrip Posts: 5
in General questions

I'm trying to connect to a remote windows machine (from a windows machine) and teamviewer connects to the wrong session.   How do we tell Teamviewer which remote session to connect to?

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @silicontrip 

    Thanks for your post.

    Sounds like you are in a multi-user environment. You might want to read this article TeamViewer on Windows servers for more information.

    I think you need to make sure you have the correct TeamViewer ID for the correct session ?

    Best, Esther

    Former Community Manager

  • silicontrip
    silicontrip Posts: 5

    No we're not in a server environment.  Users are logging in remotely and via the console, it seems to be random which session the user is actually using.   I can see on the computer that there are 2 winlogon processes in two different sessions.   When we RDP to the machine we get session 2 and teamviewer shows that session but when we logout of RDP we get black and are not able to connect to session 1 or see what the console user is seeing.

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi again,

    yes - sounds like fast user switching.

    See here: Fast user switching 

    I hope this helps you.

    Best, Esther

    Former Community Manager

  • silicontrip
    silicontrip Posts: 5

    This was one of the first things we tried, after a google search, as the fast user switching problem seems to manifest the same symptoms. However as this didn't solve our problem I took to the forums to see if an answer could be found.

    I think it may have something to do with Session 2 being the only ever active session, and only when someone is using RDP.  Session 1 never appears to be used.

    I rebooted the machine thinking that if a console login occurred before the RDP, it would come up on session 1 but we can't see anything at all using teamviewer before RDP, only after a user logs in with RDP do we see anything.

    which is why I was hoping to force teamviewer to connect to a specified session.  Maybe we could override whatever method it's using to determine the session to connect to, which seems to be confused.

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Did you already try to connect to the server ID instead of the user ID of the RDP session?

    Former Community Manager

  • silicontrip
    silicontrip Posts: 5

    We are using LAN connections via IP address.

  • silicontrip
    silicontrip Posts: 5

    Does anyone have a solution to this? is there a debug mode we can find out more what's happening and why the server shows as black?

    Thanks

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