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Stuck in presentation mode

Hi All,

we have been deploying teamviewer (10) via GPO for many years without too much difficulty and applying a common set of registry options. For some reason I notice that when we connect to some users we are stuck in "presentation mode" even though we've connected with domain credentials etc.

In this COVID-19 era we need to be able to connect users machines and perform maintenance and fixes so I was wondering if there was a way of switching off presentation mode through the registry ?

So far I've had to connect via Quick Assist, uninstall teamviewer and then reinstall it to get around the problem.

I'm not sure what caused the issue which is a bit irritating.

thanks for any help you're able to provide.

Paul.