License activation mail not received

JangJungHoon Posts: 1
edited May 2 in Licensing

I received an order confirmation email, and I also received a message saying that the card payment was successful. 

However, I did not receive the license activation email. 

Could you solve this problem quickly? Or can I get a refund?

Thank you.




  • JeanK
    JeanK Posts: 6,893 Community Manager 🌍

    Hello @JangJungHoon,

    Thank you for your message and welcome to the TeamViewer Community! ?

    According to our system, we sent the license activation e-mail on the 9th of November.

    Could you please check your inbox and also your spam folders on this date?

    Best regards


    Community Manager