No sure if someone is signing onto my phone and accessing my personal data. I have the log info?

thomas2

2017/07/20 23:06:59.604 20037-20063 I/TeamViewer CKeepAliveClientClient::HandleStartKeepAlive: doing nothing, state = 1 2017/07/20 23:06:59.878 20037-20063 I/TeamViewer CKeepAliveClientClient::HandlePing(): success 2017/07/20 23:06:59.879 20037-20063 I/TeamViewer Activating Router carrier 2017/07/20 23:06:59.883 20037-20063 I/TeamViewer CProcessCommandHandlerMasterConnect[14]::CreateMasterConnect(): master2.teamviewer.com:5938, Connection 14, proxy='' 2017/07/20 23:07:00.367 20037-20061 I/TeamViewer CProcessCommandHandlerMasterConnect[14]::HandleMasterConnect(): Sending MasterCommand addonchannels=0&client=TVQS&f=Login&gw=0&gwlevel=400&hideonlinestatus=0&httpout=0&ic=-1735395366&id=616945968&iguid={a32bbc62-362b-4501-95b9-44be1bf8e5f6}&language=en&licensetype=10000&mid=m2c0e3d18c33735709007296843~<~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~9be1cf3bc8df799342a6f8b60099d199&midf=32&midhistory=0x768_2c0e3d18c337_35709007296843|m2c0e3d18c33735709007296843~<~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~9be1cf3bc8df799342a6f8b60099d199&midv=1&noofactivekeepalive=0&os=And7.0&port443out=0&rhash={505446aa-d928-03ab-f023-d7ce74e8b0fc}&runtime=0&smidv=1&sro=0&supportedfeatures=1084623760&tcpout=1&usednsnames=1&v=11.0.4766 QS 2017/07/20 23:07:00.529 20037-20064 I/TeamViewer CProcessCommandHandlerMasterConnect[14]::ReceivedMasterResponse(): Received MasterCommand OK_10000_-_2__server18309.teamviewer.com:5938_33117_1_-1_0.0.0.0__185.188.32.12_185.188.32.2_0_616945968_1_0_0_0_64749433__server26302.teamviewer.com,server20102.teamviewer.com,server24706.teamviewer.com,server25205.teamviewer.com,server18102.teamviewer.com,server18201.teamviewer.com,server18301.teamviewer.com,server18402.teamviewer.com_ef/bAwgAAA==_ 2017/07/20 23:07:00.529 20037-20064 W/TeamViewer TcpCarrierBase[14]::SendCompleteQueue(): No Connections, Type_Tcp, Dir_Outgoing, Ending 0, SendQueue 1, CurrentSendQueue 0, SendCache 0 2017/07/20 23:07:00.529 20037-20064 W/TeamViewer CKeepAliveClient::HandleLoginUserAnswer(): KeepAliveServer server18309.teamviewer.com:5938 2017/07/20 23:07:00.529 20037-20064 I/TeamViewer Activating Router carrier 2017/07/20 23:07:00.530 20037-20064 I/TeamViewer Carrier[14]::EndCarrierInternal(): ClientID: 0 SupportsEndSession: 0, SupportsCCmd2: 0, SessionType_MasterConnect, SendQueue: 0 (4 Bytes), CurrentSendQueue: 0 (0 Bytes), SendCache: 0 (0 Bytes) 2017/07/20 23:07:01.062 20037-20061 I/TeamViewer KeepAliveSessionOutgoing::ConnectSuccessHandler(): KeepAliveConnect to server18309.teamviewer.com successful 2017/07/20 23:07:01.364 20037-20064 I/TeamViewer KeepAliveSessionOutgoing::KeepAliveChannelInitialized(): KeepAliveConnection to server18309.teamviewer.com initialized 2017/07/20 23:07:01.364 20037-20064 E/TeamViewer KeepAliveSession::KeepAliveChannelInitialized(): KeepAlive-Connection initialized with ID 556812408 (IP: 2607:f0d0:2002:2f::9), SendQueue 0 (0 Bytes), SendIndex 0, AckIndex 0, RemoteSessionID 15 2017/07/20 23:07:01.364 20037-20064 W/TeamViewer KeepAliveSession::SendCompleteQueue(): SendQueue: 0 (0 Bytes), RemoteSession 15 (ClientID 556812408) 2017/07/20 23:07:01.525 20037-20064 I/TeamViewer CProcessCommandHandlerKeepAliveClient[15]::ReceivedCmdBuddy(): CC=3 CT=35 2017/07/20 23:07:01.525 20037-20064 I/TeamViewer TVRouterClock Schedule next request in 0 seconds 2017/07/20 23:07:01.525 20037-20064 I/TeamViewer TVRouterClock Schedule next request in 0 seconds 2017/07/20 23:07:01.529 20037-20064 I/KeepAlive Online 2017/07/20 23:07:01.531 20037-20063 I/TeamViewer Account::UpdateState: KA = 1, active = 1 2017/07/20 23:07:01.536 20037-20037 I/TeamViewer Account::SetLoginState: new state: 2 2017/07/20 23:07:01.674 20037-20064 I/TeamViewer TVRouterClock: received router time: 20170721T030701.271985 2017/07/20 23:07:01.702 20037-20064 I/TeamViewer TVRouterClock Schedule next request in 43200 seconds 2017/07/20 23:12:54.177 20037-20037 I/TVApplication Configuration changed 2017/07/20 23:12:55.003 20037-20037 I/BaseActivity update main activity 2017/07/20 23:12:55.151 20037-20037 W/SessionManager getCurrentConnectionMode: no session properties 2017/07/20 23:13:00.583 20037-20037 I/TVApplication Configuration changed 2017/07/20 23:13:00.728 20037-20037 I/BaseActivity update main activity 2017/07/20 23:13:00.790 20037-20037 W/SessionManager getCurrentConnectionMode: no session properties 2017/07/20 23:13:02.029 20037-20037 I/TVApplication Configuration changed 2017/07/20 23:13:02.160 20037-20037 I/BaseActivity update main activity       Click here to Reply or Forward       7.79 GB (45%) of 17 GB used Manage Terms - Privacy Last account activity: 49 minutes ago Details

lokster10

Also having a similar concern...  Got this from my log file.  This has happened twice with different IDs yesterday. Unfortunately I cannot talk with TeamViewer on the phone about this or submit a ticket, as I am a free user.  I just installed TeamViewer 13 on a laptop and was told on the same day that someone locked the owner out of the machine, was reading through emails, looking at pictures, etc.  The only way to regain control of the machine was to do a forced shut down.  Any feedback on this would be great.  I am happy to post more of the info log if need be.  Thanks.

2017/12/07 21:24:30.925  6236  5916 S0!! KeepAliveSession::KeepAliveChannelInitialized(): KeepAlive-Connection initialized with ID 357257244 (IP: 0.0.0.0), SendQueue 0 (0 Bytes), SendIndex 0, AckIndex 0, RemoteSessionID 17
2017/12/07 21:24:30.925  6236  5916 S0!  KeepAliveSession::SendCompleteQueue(): SendQueue: 0 (0 Bytes), RemoteSession 17 (ClientID 357257244), Time: 0 ms